Breshala Tinson
Colquitt,GA
Summary
Recognized on a regular basis for outstanding performance and contributions to the Mcdonalds industry success. Extensive inventory management and shipment processing experience. Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. With extensive customer service and sales experience, this Sales Associate is highly motivated. Analytical and strategic Customer service representative with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Temporary Nursing Assistant
Lifebrite Of Early
Blakely, GA
05.2021 - 08.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in a medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Customer Service
mcdonald's
Blakely, GA
01.2019 - 05.2021
- Help customers with their problems
- Supplying information in accordance with customers' needs and demands
- Responsible for writing daily reports on customer feedback
- Deal with customer complaints about products or issues with supermarket items
- Quick to respond to customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adapted to shifting project requirements with flexibility, adjusting typing speed and accuracy to align with new priorities.
- Expedited data entry tasks with efficient typing speed and accuracy.
Education
High school diploma - Anatomy
Early County High School
Blakely, GA05.2021
Skills
- Microsoft applications proficiency
- First Aid/CPR
- Team building
- Team management
- Customer service
- Process improvement
- Patient Care
- Patient Feeding
- Basic Life Support
- Direct Patient Care
- Recording vital signs
- Vital signs monitoring
- Patient-focused care
- Infection Control
- Patient relationship building
- Mobility Assistance
- Electronic Charting
- Catheter Care
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Written and oral communication
- Complaint resolution
- Customer Correspondence
- Call Management
- Customer inquiries
Certification
- BLS - Basic Life Support
- CMT - Certified Medication Technician
Timeline
Temporary Nursing Assistant
Lifebrite Of Early
05.2021 - 08.2023
Customer Service
mcdonald's
01.2019 - 05.2021
High school diploma - Anatomy
Early County High School