Summary
Overview
Work History
Education
Skills
Timeline

Tyana Sterling

Houston,TX

Summary

Dedicated customer service that delivers accurate information on product. Trusted key holder and money manager with 4 years of experience. Progressive attitude and laid back demeanor.

Overview

5
5
years of post-secondary education
9
9
years of professional experience

Work History

Certified Nursing Assistant

Telford Lutheran Home
Telford, Pennsylvania
05.2013 - 04.2017
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cared for average of 9 patients per 7 shift, and delivering high-quality, efficient support to meet all needs.

Hooters Girl

Hooters
King of Prussia, Pennsylvania
04.2017 - 03.2020
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Sales Associate

T-Mobile US Inc.
King of Prussia, PA
01.2018 - 10.2018
  • Opened and closed store when needed and prepared nightly bank drop for morning pick up.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Tracked and recorded department inventory products, including high-priced merchandise.

Patient Advocate

Canna Care Docs
Ambler, PA
09.2018 - 10.2019
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Educating patients about medication, proper forms of consumption, and state laws.
  • Assisted patients with proper registration for MMJ card.
  • Resolving special case issues and conducting patient follow ups.
  • Market to surrounding doctors and dispensaries.
  • Authored dispensary resource brochure for clinic.

Executive Assistant

ITR Cleanouts
Wayne, PA
09.2019 - 01.2020
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for company and CEO.
  • Performed market analysis, assessing opportunities and collecting competitor intelligence.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Worked closely with clients to ensure needs were met.

Education

High School Diploma -

Pennridge High School, Perkasie, PA
08.2009 - 05.2013

Technical Diploma/ Nursing Assistant Certification - Health Care Careers

UPPER BUCKS COUNTY AREA VOCATIONAL TECHNICAL SCH, Perkasie, PA
09.2011 - 05.2013

Skills

    Product and service sales

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Timeline

Executive Assistant - ITR Cleanouts
09.2019 - 01.2020
Patient Advocate - Canna Care Docs
09.2018 - 10.2019
Sales Associate - T-Mobile US Inc.
01.2018 - 10.2018
Hooters Girl - Hooters
04.2017 - 03.2020
Certified Nursing Assistant - Telford Lutheran Home
05.2013 - 04.2017
UPPER BUCKS COUNTY AREA VOCATIONAL TECHNICAL SCH - Technical Diploma/ Nursing Assistant Certification, Health Care Careers
09.2011 - 05.2013
Pennridge High School - High School Diploma,
08.2009 - 05.2013

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Tyana Sterling