Tyana Sterling
Houston,TX
Summary
Dedicated customer service that delivers accurate information on product. Trusted key holder and money manager with 4 years of experience. Progressive attitude and laid back demeanor.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Certified Nursing Assistant
Telford Lutheran Home
Telford, Pennsylvania
05.2013 - 04.2017
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cared for average of 9 patients per 7 shift, and delivering high-quality, efficient support to meet all needs.
Hooters Girl
Hooters
King of Prussia, Pennsylvania
04.2017 - 03.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Sales Associate
T-Mobile US Inc.
King of Prussia, PA
01.2018 - 10.2018
- Opened and closed store when needed and prepared nightly bank drop for morning pick up.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Tracked and recorded department inventory products, including high-priced merchandise.
Patient Advocate
Canna Care Docs
Ambler, PA
09.2018 - 10.2019
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Educating patients about medication, proper forms of consumption, and state laws.
- Assisted patients with proper registration for MMJ card.
- Resolving special case issues and conducting patient follow ups.
- Market to surrounding doctors and dispensaries.
- Authored dispensary resource brochure for clinic.
Executive Assistant
ITR Cleanouts
Wayne, PA
09.2019 - 01.2020
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for company and CEO.
- Performed market analysis, assessing opportunities and collecting competitor intelligence.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Worked closely with clients to ensure needs were met.
Education
High School Diploma -
08.2009 - 05.2013
Technical Diploma/ Nursing Assistant Certification - Health Care Careers
09.2011 - 05.2013
Skills
Product and service sales
Timeline
Executive Assistant - ITR Cleanouts
09.2019 - 01.2020
Patient Advocate - Canna Care Docs
09.2018 - 10.2019
Sales Associate - T-Mobile US Inc.
01.2018 - 10.2018
Hooters Girl - Hooters
04.2017 - 03.2020
Certified Nursing Assistant - Telford Lutheran Home
05.2013 - 04.2017
UPPER BUCKS COUNTY AREA VOCATIONAL TECHNICAL SCH - Technical Diploma/ Nursing Assistant Certification, Health Care Careers
09.2011 - 05.2013
Pennridge High School - High School Diploma,
08.2009 - 05.2013
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