Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breshana Clayborne

Arlington,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wayfair
02.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Sales Representative

Moxie Pest Control
04.2021 - 09.2022
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Customer Service Representative

GC Services
08.2020 - 11.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Server

Applebee's
12.2018 - 07.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Inbound Warehouse Associate

Amazon Fulfillment Associates
06.2018 - 12.2018
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Stayed accountable for organized and orderly warehouse storage and product transport.

Sales Associate

Bath & Body Works
11.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.

Inbound Call Center Representative

Aegis Limited
02.2018 - 04.2018
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.

Cast Member

Chuck E. Cheese
03.2015 - 08.2016


  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.

Education

High school diploma -

Duncanville High School

Skills

  • Server
  • Sales
  • POS
  • Word
  • Fast learner
  • Training
  • Customer Service
  • Upselling
  • Restaurant Experience
  • Schedule Mastery

Certification

TABC food handler certificate CPR February 2022

Timeline

Customer Service Representative

Wayfair
02.2022 - Current

Sales Representative

Moxie Pest Control
04.2021 - 09.2022

Customer Service Representative

GC Services
08.2020 - 11.2020

Server

Applebee's
12.2018 - 07.2019

Inbound Warehouse Associate

Amazon Fulfillment Associates
06.2018 - 12.2018

Inbound Call Center Representative

Aegis Limited
02.2018 - 04.2018

Sales Associate

Bath & Body Works
11.2016 - 12.2018

Cast Member

Chuck E. Cheese
03.2015 - 08.2016

High school diploma -

Duncanville High School

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Breshana Clayborne