Hi, I’m
Dremariea Timmons
Columbia,SC
Summary
Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
years of professional experience
Work History
SYKES
Customer Service Representative
06.2021 - 06.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed credit card payments
- Increased credit limits
- Closed accounts upon request
MAXIMUS
Customer Service Representative Agent
02.2020 - 04.2020
Job overview
- Worked to gather information for the government to document how many people live in the US
- Census
- Made outbound calls
Teleperformance
Bank Teller Auto/Customer Service Representative
12.2019 - 02.2020
Job overview
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Processed payments
- Sent out titles
Recruiting Solutions
Medical Claims Analyst
02.2019 - 07.2019
Job overview
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
General Information Services
Verification Specialist
02.2017 - 03.2018
Job overview
- Ran background checks for companies such as McDonald’s, Jcrew, Teradata, BlueCross Blue Shield, Etc
- Made 60-90 calls a day
- Sent out emails, faxes, letters, etc
- Requiring verification of employment and education.
Education
Spring Valley High SchoolColumbia, SC
High School Diploma
08.2014
Skills
- Claims
- Customer Service
- Server
- Call Center
- CSR
- Host/Hostess
- Teaching
- Childcare
- Teradata
- Microsoft SQL Server
- Assessments
- Customer Service Skills — Familiar
- January 2019
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Timeline
Customer Service Representative
SYKES
06.2021 - 06.2023
Customer Service Representative Agent
MAXIMUS
02.2020 - 04.2020
Bank Teller Auto/Customer Service Representative
Teleperformance
12.2019 - 02.2020
Medical Claims Analyst
Recruiting Solutions
02.2019 - 07.2019
Verification Specialist
General Information Services
02.2017 - 03.2018
Spring Valley High School
High School Diploma
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