Tashun Morris
Decatur ,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wayfair.com
02.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
Insurance Coordinator Specialist
Teleperformance
03.2022 - 12.2023
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
Healthcare Inbound Call Representative
Sykes
Tampa, FL
06.2021 - 01.2022
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Inbound Call Center Representative
Chime Solutions
Atlanta, GA
02.2018 - 02.2020
- Successfully managed large amounts of inbound and outbound calls in a timely manner.
- Followed communication scripts, handled patients, referral sources and administrative department inquiries.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Identified customers needs clarified information, researched every issue and provided solutions and/or alternatives.
Patient Care Coordinator
Kaiser Permanente
Morrow, GA
06.2016 - 06.2017
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Inbound Call Center Representative
Comcast
Alpharetta, GA
01.2015 - 03.2016
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Education
Miller Grove High School
Lithonia, GA01.2016
Phlebotomy
Herzing University
Dearborn, MISkills
- Claims
- Insurance Processes
- Strategic Thinking Skills
- Medicare and Medicaid Knowledge
- Insurance Verification
- Insurance Claims Processing
- Data Entry
- Eligibility Determination
- Customer Service
- Medicaid Knowledge
- Medical Terminology
Timeline
Customer Service Representative
Wayfair.com
02.2023 - 10.2024
Insurance Coordinator Specialist
Teleperformance
03.2022 - 12.2023
Healthcare Inbound Call Representative
Sykes
06.2021 - 01.2022
Inbound Call Center Representative
Chime Solutions
02.2018 - 02.2020
Patient Care Coordinator
Kaiser Permanente
06.2016 - 06.2017
Inbound Call Center Representative
Comcast
01.2015 - 03.2016
Miller Grove High School
Phlebotomy
Herzing University