Breshawn Moffett
Mobile,AL
Summary
Dedicated customer service specialist with a proven ability to prioritize and multitask in a fast-paced working environment. Valuable team player consistently contributing to the achievement of both personal and business goals. Recognized for effectively resolving escalated customer support issues, showcasing exceptional problem-solving skills and a commitment to delivering excellent service.
Overview
7
7
years of professional experience
Work History
Caregiver
Your Choice Senior Care
02.2016 - 09.2022
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Patient Access Representative
Mobile Infirmary Medical Center
03.2017 - 05.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
Baker High School
Mobile, AL05-2016
Skills
- Customer satisfaction measurement
- Assertiveness
- Shipping and Logistics
- CRM software proficiency
- Paperwork Processing
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Patient Access Representative
Mobile Infirmary Medical Center
03.2017 - 05.2022
Caregiver
Your Choice Senior Care
02.2016 - 09.2022
High School Diploma -
Baker High School
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