Breshell Analiscia Jackson
Houston,TX
Summary
Skilled team player with strong background in multiple environments. Works well handling assignments and always ready to go above and beyond the basics. Quick learner with great computer abilities. Personable, friendly and solution-oriented professional with years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Westpark Communications
Houston
10.2022 - 03.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Call Center Representative
Cigna
Houston, Texas
09.2020 - 05.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Investigated employee grievances and complaints in accordance with organizational procedures.
- Analyzed data from all sources to determine root cause of grievances and develop solutions.
- Drafted reports summarizing findings and recommended resolutions for management consideration.
Property Manager
Public Storage
Houston, Tx
11.2017 - 04.2019
- Facilitated timely collection of all rent, late fee, and utility payments
- Issued eviction and lock-out notices, and filed evictions according to established time requirements
- Oversaw and advised on leasing operations, including leasing application process and addendums
- Generated delinquency and vacancy reports to address past due accounts
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Inspected property regularly for quality and assessed and identified needs for improvement
- Oversaw total operation, maintenance and administration of storage property with 384 units
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Department Manager
Stein Mart
Houston, Tx
09.2015 - 10.2017
- Restocked front lanes and displays, following established merchandising procedures and standards
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Processed returns and exchanges in line with store policies
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Welcomed guests and offered quick assistance to handle diverse needs
- Unboxed and restocked merchandise into attractive displays
- Promoted credit and loyalty programs during customer interactions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Handled shift overstock, restocking and inventory control.
Customer Service Representative
Toys"R"Us
Houston
10.2016 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
HEB
Houston, Tx
05.2012 - 01.2015
- Processed cash register transactions by inputting product costs and giving back change
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Returned non-purchased products to shelves and performed general merchandising functions
- Collected payment for customer purchases
- Greeted all customers and provided prompt and friendly service
- Assisted customers with locating items, answering questions and providing direction and service
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Bagged and packaged customer orders and purchases
Education
High School Diploma -
Hightower High School
Skills
- Cash handling
- Merchandise restocking
- Retail operations
- Customer service
- Cash register operation
- Employee training
- Complaint resolution
- Data Entry
- Product Knowledge
- Problem-solving skills
Timeline
Call Center Representative
Westpark Communications
10.2022 - 03.2023
Call Center Representative
Cigna
09.2020 - 05.2022
Property Manager
Public Storage
11.2017 - 04.2019
Customer Service Representative
Toys"R"Us
10.2016 - 08.2017
Department Manager
Stein Mart
09.2015 - 10.2017
Cashier
HEB
05.2012 - 01.2015
High School Diploma -
Hightower High School