Bret Ballard
Phoenix,AZ
Summary
Accomplished Records Examiner Analyst at FSA/ProMinds, adept in analyzing and reporting on enforcement seizures, ensuring timely data entry, and meeting critical deadlines. Excelled in customer service roles at Pacific Life and Annuity Company and CIGNA Healthcare, demonstrating exceptional problem-solving and communication skills. Promoted for outstanding performance.
I have also worked in manager and assistant manager roles at several restaurants during my career.
Overview
26
26
years of professional experience
Work History
Records Examiner Analyst
FSA/ProMinds
10.2005 - Current
- Analyze information gathered from investigations and reported findings regarding seizures from enforcement groups.
- Assist enforcement groups with with seizures from pre-seizure to forfeiture.
- Enter information regarding DEA seizures in tracking system accurately and timely.
- Work closely with DEA Headquarters to ensure all processing deadlines are met.
- Communicate with and support colleagues at Unites States Attorney's Office and United States Marshall's Service.
- Assist and train new employees.
Customer Service
Pacific Life and Annuity Company
08.2002 - 08.2005
- Explained health insurance coverage to members and providers regarding benefits.
- Assisted members and providers with complex issues.
Customer Service Representative
CIGNA Healthcare
04.1999 - 08.2002
- Provided customers and providers service and support regarding health insurance benefits.
- Promoted to Operations Analyst after 9 months.
- Responsible for scheduling and attendance of 300 employees.
- Responsible for ensuring performance guarantees .
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-1993
Skills
- Problem solving
- Communication
- Building relationships
- Supervision abilities
- Policy knowledge
Timeline
Records Examiner Analyst
FSA/ProMinds
10.2005 - Current
Customer Service
Pacific Life and Annuity Company
08.2002 - 08.2005
Customer Service Representative
CIGNA Healthcare
04.1999 - 08.2002
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
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