Accomplished multi-unit manager with extensive experience developing others. Proven track record for business growth and brand development by uniting people at all levels of the business around a common goal.
Overview
16
16
years of professional experience
Work History
Senior Manager of Southern Virginia
Massage Envy
07.2009 - Current
Operate and support multiple locations across Virginia with understanding and analysis of the needs of the business, best practice behaviors, and implementation of team development strategies
Analyze business P&L, KPIs, and other operation metrics to drive consistent YOY profitability for multiple locations
Process payroll, create employee schedules, handle inventory ordering and management, and hire and develop employees at all levels of the business
Create client experience training content used across the business and facilitate training meetings with staff members at multiple locations
Represent the business with school partnerships and visits to Massage and Esthetics programs to speak about growth opportunities within our brand
Owner & Operator
C3 Cleaning Company
01.2012 - 01.2018
Performed weekly facility maintenance of three Massage Envy locations, including: cleaning and sanitation of rooms and common spaces, product organization, and minor repairs
Handled business financials, products and inventory, and payroll
Hired and trained employees to clean efficiently and effectively
Insurance Representative
Aflac
01.2009 - 01.2010
Develop relationships with local business owners to understand their needs and provided supplemental insurance options for their employees
Meet with employees to educate them on their insurance options and enrolled them in available coverages
Prospect new accounts in the community to drive interest and sales of company offerings
Skills
Strategic planning
Cross-functional collaboration
Operations management
Troubleshooting and problem resolution
Talent development
Influencing and negotiating
Team leadership
Training and development
Accomplishments
Massage Envy Manager of the Year in Virginia 8 of the last 12 years
Completion of massage therapy diploma program at The Institute of Massage Therapies in 2011
Managed and operated the third largest Massage Envy location in the country for four years