Bret Goddard
Manager, Professional Services
Kansas City,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager, Professional Services
RingCentral
10.2020 - Current
- Managed team of 16 individuals, evaluated employee performance, and conveyed constructive feedback to improve skills.
- Collaborated with cross-functional teams to analyze and develop solutions that increased productivity and efficiency of professional services organization.
- Championed adoption of new processes and tools within delivery team, resulting in improved productivity and efficiency.
- Developed new service offerings, resulting in expanded business opportunities and increased revenue.
- Conducted post-project reviews to identify areas of success as well as opportunities for future growth and development.
25S - Satcom Operations NCO
Missouri Army National Guard
05.2011 - 05.2023
- One overseas deployment
- Conducted first of its kind signal operations while deployed from 2017-2018
- Enhanced team performance through effective training and mentoring on operations procedures
Professional Services CC Delivery Engineer
RingCentral
02.2020 - 10.2020
- Developed positive working relationships with stakeholders to effectively coordinate implementation activities.
- Implemented over 50 call centers in 7 months, to include consulting, data collection, design, build, and training of customer resources.
- Developed Professional Services on Demand offering, including cost-benefit analysis, business case, and presentation to senior leadership.
Solutions Delivery Consultant
8x8
08.2019 - 02.2020
- Delivered effective solutions by analyzing client requirements and implementing customized solutions.
- Created new onboarding and training plans for all new hires on th UCaaS/CCaaS delivery team, which resulted in decreasing ramp time by 1 month
Professional Services Implementation Manager
RingCentral
08.2018 - 08.2019
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Implemented over 100 contact centers in one year
- Developed training program to bring a consultative approach to CC delivery team, resulting in improved CSAT and NPS scores
Manager
Condado Group
09.2012 - 08.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Created and managed contact center delivery, contact center managed services, and contact center consulting teams
Consultant
Condado Group
11.2012 - 09.2013
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Increased contact center managed services customers by 200% through successful consulting engagements
Education
MBA - Business Administration And Management
Strayer University - JWMI
Herndon06.2021
Bachelor of Science - Business Administration: International Business
Park University
Parkville, MO06.2018
Skills
- Leadership
- Adaptability
- Communication
- Business Administration
- Team Leadership
- Employee Development
- Customer Service
- Managing Operations and Efficiency
- Training and Development
- Team Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You can't go back and change the beginning, but you can start where you are and change the ending.
C.S. Lewis
Timeline
Manager, Professional Services
RingCentral
10.2020 - Current
Professional Services CC Delivery Engineer
RingCentral
02.2020 - 10.2020
Solutions Delivery Consultant
8x8
08.2019 - 02.2020
Professional Services Implementation Manager
RingCentral
08.2018 - 08.2019
Consultant
Condado Group
11.2012 - 09.2013
Manager
Condado Group
09.2012 - 08.2018
25S - Satcom Operations NCO
Missouri Army National Guard
05.2011 - 05.2023
MBA - Business Administration And Management
Strayer University - JWMI
Bachelor of Science - Business Administration: International Business
Park University
Similar Profiles
Peter DonnallyPeter Donnally
Sales Manager at RingCentralSales Manager at RingCentral
Parth AhujaParth Ahuja
Software Developer 3 at RingCentral at RingCentralSoftware Developer 3 at RingCentral at RingCentral
Jessica SmithJessica Smith
Partner Programs Team Lead at RingCentralPartner Programs Team Lead at RingCentral