Kristopher Hummel, CPM
Eden Prairie,MN
Summary
Operations Leader with 15 years of experience in driving success through people-focused strategies and innovative solutions. Expertise in operations management and project delivery enhances client satisfaction and operational excellence. Strong analytical skills facilitate effective problem-solving and efficiency improvements in complex programs. Proven track record in directing teams to meet demanding targets while leveraging technology for optimal results.
Overview
19
19
years of professional experience
Work History
MANAGER, PROFESSIONAL SERVICES
Atomic Data
Minneapolis, MN
01.2025 - 11.2025
- Led both Project Management and Professional Service teams. Focused on people first leadership and client satisfaction every step of the way. Remediate escalations and coordinate project resources. Helped drive operational success by identifying and remediating gaps in process.
- Led a diverse team of software engineers to deliver comprehensive full stack IT services.
- Developed individual training and growth plans to align with EOS operating model.
- Achieved an impressive average of 90% billable utilization throughout my tenure.
- Established a full-scale Project Management Office (PMO) focused on client satisfaction and on-time project delivery.
SENIOR PROJECT MANGER, CLIENT IMPLEMENTATION
Optum
Eden Prairie, MN
09.2021 - 01.2025
- Manage, Coordinate, and Lead complex client implementations within the Optum Consumer Office. Projects include both new and enterprise level clients with varying levels of complexity and timeframes. Issue resolution and mitigation with a commitment to client satisfaction.
- Successfully delivered on time and on budget projects to clients. Projects include ABA, Behavioral Health, Emotional Well being, Medicare Advantage, Medicaid and virtual products.
- Supported both Agile and Waterfall methodologies while working with cross-functional project teams around the globe.
- Help clients build out and implement a comprehensive solution to grow product offerings and meet the needs of the consumer in today’s market.
PROJECT MANAGER
United Healthcare
Minnetonka, MN
10.2018 - 09.2021
- SPO Project Managers are put in the unique position to drive operational efficiencies across many business units. Project Plans, Presentations to Senior Leadership, and successful completion of all PMO duties as expected in this fast paced Agile and data driven environment.
PROCESS TEAM LEAD
Thomson Reuters (FindLaw)
Eagan, MN
10.2014 - 10.2018
- Dynamic Team Leader who helped motivate national sales team to exceed department sales goals by 15% and increased NPS and service Levels by 5 points YOY. Supported CRM expansion to both sales and customer service teams in the US and Latin America.
- Led cross-functional technology projects including: Telephony, CRM (Salesforce), IT System enhancements and new to market offerings.
- Successfully established a new Sales Support Team and all workflows that resulted in a 28% increase in year over year productivity.
- Salesforce Administration including: Sales Campaigns, System Governance, Dashboards, Reporting and Tableau integration, Contact Center, Department wide training and UI enhancements.
SALES SUPPORT MANAGER
Best Buy
Bloomington, MN
08.2013 - 10.2014
- Led several store teams including BestBuy Mobile, Inventory & Warehouse teams. Built new Visuals Merchandising team to help address shortcomings in store appearance and product displays.
- Fostered a culture that used customer experience and NPS as a key metric to help drive engagement and employee buy in.
- Refined demo product procedures and helped build new process for both Inventory and Connectivity teams.
OPERATIONS MANAGER/PROJECT MANAGER
Apple Inc.
Minneapolis, MN
03.2007 - 08.2013
- Supported both Sales and Operations performance of a $125MM Flagship store on Chicago’s Mag Mile. Built new Inventory and Visual Support teams at all locations during my tenure. Market level trainer who led both New Store Openings and large-scale store remodels.
- On-site Project Manager, remote resource deployment, contract coordination of all vendor work, final walk through, and outstanding punch lists.
- Implemented new inventory process strategies which resulted in a $600k increase in year over year profits and a 35% reduction in internal and external shrink.
- Planned and executed over sixty successful product and merchandising launches during tenure.
Education
CERTIFIED PROJECT MANAGER -
University of Minnesota
Eden Prairie, Minnesota01.2014
BACHELOR OF SCIENCE - Graphic Communications
Minnesota State University
Moorhead, MN01.2002
Skills
- Operations management
- Team leadership
- Project management
- Client relationship management
- Process improvement
- Contract negotiation
- Program management
- Business development
- Efficiency enhancement
- Issue resolution
- Adaptability
- Adobe Creative Suite proficiency
- Microsoft Office 365 expertise
- Salesforce CRM knowledge
- Visio diagramming skills
- SmartSheet project tracking
- AutoTask workflow management
Accomplishments
- Operations responsibility up to $125MM
- Exceeded Record Sales by 15% in all markets
- 20 Years of Customer Service Experience
- Project Managed Large Scale Construction, Technology, and SAS Projects
- Emerging Leaders Program Graduate (United Healthcare)
Volunteer Experience
- Mentor Volunteer, Best Prep, 01/01/14, 1/20/25
- Food Preparation, Secondhand Harvest, 01/01/18, 12/31/24
- Volunteer, Junior Achievement, 01/01/14, 12/31/18
Timeline
MANAGER, PROFESSIONAL SERVICES
Atomic Data
01.2025 - 11.2025
SENIOR PROJECT MANGER, CLIENT IMPLEMENTATION
Optum
09.2021 - 01.2025
PROJECT MANAGER
United Healthcare
10.2018 - 09.2021
PROCESS TEAM LEAD
Thomson Reuters (FindLaw)
10.2014 - 10.2018
SALES SUPPORT MANAGER
Best Buy
08.2013 - 10.2014
OPERATIONS MANAGER/PROJECT MANAGER
Apple Inc.
03.2007 - 08.2013
CERTIFIED PROJECT MANAGER -
University of Minnesota
BACHELOR OF SCIENCE - Graphic Communications
Minnesota State University