MS Office
Open To Work
Deborah Morrissey
Manager, Professional Services
Knoxville,TN
Summary
Dynamic professional with extensive experience in project management and strategic planning. Proven ability to lead cross-functional teams, enhance operational efficiency, and foster strong client relationships, driving sustained business growth. Accomplished Professional Services Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer 25+ years of related experience and take on a challenging, growth-oriented position. Accomplished Professional Services Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer over 20 years of related experience and take on a challenging, growth-oriented position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager, Professional Services
Altera Digital Health
Raleigh, NC
03.2024 - Current
- Facilitated collaboration among diverse teams to enhance project outcomes and client satisfaction.
- Analyzed and improved service procedures, resulting in increased efficiency and reduced turnaround durations.
- Created comprehensive training initiatives aimed at improving service standards and fostering employee development.
- Developed and maintained lasting client relationships, resulting in increased repeat business and favorable referrals.
- Assessed risks and issues to devise effective solutions and execute corrective actions.
- Managed implementation services to enhance product and project delivery efficiency.
- Conducted analysis of operational data to identify trends, driving proactive modifications to optimize overall efficiency.
- Collaborated with business stakeholders and IT leadership to ensure transparency regarding project progress, risks, and results.
- Cultivated and managed relationships with high-profile accounts, driving revenue growth by implementing targeted upselling strategies and maintaining client satisfaction.
- Developed and implemented training initiatives for junior staff, fostering a culture of continuous professional improvement.
- Analyzed internal workflows to pinpoint bottlenecks and devised targeted corrective action plans for optimization.
- Managed comprehensive project implementation and development efforts to improve operational processes.
- Executed recruitment and selection of employees, implementing a mentoring program aimed at fostering positive feedback and engagement.
Program Director
Altera Digital Health
Raleigh, NC
05.2003 - 03.2024
- Led cross-functional teams to develop and implement strategic healthcare programs.
- Streamlined operational workflows to enhance service delivery and patient outcomes.
- Established key performance indicators to monitor program effectiveness and compliance.
- Collaborated with stakeholders to align project goals with organizational objectives.
- Conducted regular assessments of program initiatives, driving continuous improvement efforts.
- Cultivated relationships with external partners to expand program reach and impact.
- Managed budget allocations for multiple projects, ensuring optimal resource utilization.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Maintained and updated project related documents.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Developed and managed program budget, optimizing resource allocation to meet strategic objectives.
- Designed and executed comprehensive training programs for staff, enhancing skills and competencies.
Education
Master of Science - Health Services Administration
Central Michigan University
Mount Pleasant, MI08-1998
Bachelor of Science - HealthCare Management
Southern Illinois University, Carbondale
Carbondale, IL06-1991
Associate of Science - Nursing
Midlands Technical College
West Columbia, SC05-1983
Skills
- Project Management
- Stakeholder management
- Change management and process improvement
- Complex problem-solving
- Strategic planning
- Customer relationship management
- Key performance indicators
- Risk management
- Cross-functional team management
- MS office
- Project management tools; ie, Smartsheet and MS Project
- Oracle and Sales Force
Certification
- Registered Nurse License - 1983 to Present
- PMP Certified - 2005 to Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
Tribute to Service Award - 2001
PMO of the Year - 2008, 2009, 2011
Presidents Club Achiever - 2017
Professional Services Outstanding Service Award - 2021
Affiliations
- PMI
Software
Smartsheet
Oracle
Sales Force
Clarity
Claude
Chat GPT
Timeline
Manager, Professional Services
Altera Digital Health
03.2024 - Current
Program Director
Altera Digital Health
05.2003 - 03.2024
Master of Science - Health Services Administration
Central Michigan University
Bachelor of Science - HealthCare Management
Southern Illinois University, Carbondale
Associate of Science - Nursing
Midlands Technical College