Bret Heidelberg ll
Clovis,NM
Summary
Dedicated professional skilled in customer service and problem-solving strategies. Successfully managed kitchen operations and implemented inventory practices, ensuring compliance and minimizing waste while providing exceptional dining experiences.
Dynamic shift leader with strong verbal and written communication skills. Experienced in training team members and supervising operations, committed to fostering a safe and productive work environment.
Results-driven shift leader with expertise in operations management and team training. Proven ability to enhance service quality and optimize staffing levels for peak performance.
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in any management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
I am always willing to learn new task. I am dedicated to my job. My attitude to any job always exemplify my work.
Overview
12
12
years of professional experience
Work History
Shift Leader and Cook
Guadalajara Hacienda And Guadalajara Mexican Bar & Grill
Clovis, NM
03.2023 - 01.2026
- Supervised daily operations, ensuring adherence to service standards and quality control.
- Trained and mentored new team members in food preparation and customer service protocols.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented inventory management practices, reducing waste and managing stock levels effectively.
- Monitored kitchen operations, ensuring compliance with health and safety regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cook
Little Caesars Pizza
Clovis, NM
09.2021 - 03.2024
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Assisted in training new staff on food safety practices and cooking techniques.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Meat Packer
Cargill
Friona, TX
03.2023 - 05.2023
- Operated cutting equipment to prepare meat products for packaging
- Ensured compliance with safety and quality standards during production processes
- Implemented process improvements to enhance productivity and reduce waste
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
Seller
Wingstop Restaurant
Clovis, NM
03.2021 - 08.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed inventory levels, accurately tracking stock and minimizing waste through efficient practices.
- Trained new team members on operational procedures, fostering a knowledgeable and skilled workforce.
- Implemented upselling techniques, enhancing sales and contributing to overall revenue growth.
- Prepared and cooked high-quality dishes according to menu specifications.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Sales Associate
Allsups
Clovis, NM
01.2019 - 01.2021
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Processed transactions efficiently, maintaining accuracy in cash handling and point-of-sale operations.
- Trained new sales associates on products, policies, and customer engagement techniques.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Handyman Helper
It's Electric
Carlsbad, NM
01.2014 - 12.2014
- Assisted in electrical installation and repair tasks, ensuring compliance with safety standards.
- Collaborated with electricians to troubleshoot and resolve issues efficiently.
- Maintained tools and equipment, promoting a safe and organized work environment.
- Supported project completion by managing inventory of supplies and materials effectively.
- Conducted routine maintenance checks on electrical systems to ensure optimal performance.
Education
Carlsbad High School
Carlsbad, NMSkills
- Positive attitude
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Professional appearance
- Rules enforcement
- Sales reporting
- Operations management
- Employee attendance monitoring
- Emergency response planning
Timeline
Shift Leader and Cook
Guadalajara Hacienda And Guadalajara Mexican Bar & Grill
03.2023 - 01.2026
Meat Packer
Cargill
03.2023 - 05.2023
Cook
Little Caesars Pizza
09.2021 - 03.2024
Seller
Wingstop Restaurant
03.2021 - 08.2021
Sales Associate
Allsups
01.2019 - 01.2021
Handyman Helper
It's Electric
01.2014 - 12.2014
Carlsbad High School