Bret Shaffer

• Performed root cause analysis on recurring issues leading to enhanced troubleshooting methods which ultimately increased overall system stability.
• Streamlined data management processes for improved accuracy and accessibility.
• Balanced resource allocation effectively by prioritizing projects based on their budgetary constraints, timeframes, and potential return on investment.
• Conducted extensive research on emerging technologies to inform future IT investments and strategies.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Reviewed current hardware and software configurations and recommended modifications to increase system speed.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
• Created new accounts, reset passwords and configured access to servers and file management software for users.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
• Increased overall company performance through improved IT uptime and cost reductions.
• Managed user profiles, security access and shared file structures.

• Provide network access through the use of NIPR and SIPR

• Installs, operates and maintains computer systems and local area networks (LAN)

•Performs system administration (SA) and maintains computers and servers within the computing

environment (CE) and the network environment (NE).

• Performs network administration (NA); installs, configures and maintains network equipment within the LAN.

• Installs, operates, and maintains commercial off the shelf (COTS) equipment (i.e. routers, switches,

desktop and laptop computers).

•Provides direct support for Information Dissemination and Content Staging.

•Performs Network Operations (NETOPS) Service Desk Management, which includes incident and

problem processing, change request processing, availability management and user interaction.

Assists in the planning, configuration, management, and monitoring of the wide area network (WAN).