Bret Wood
Bellingham,WA
Summary
Experienced Branch Manager skilled in operations management and driving growth. Proven track record of improving team performance, customer satisfaction, and bottom-line results. Strong strategic planning and problem-solving abilities, with expertise in customer relationship management, sales strategy implementation, and staff development. Successfully optimized processes and cultivated high-performing teams to boost branch productivity.
Overview
30
30
years of professional experience
Work History
Branch Manager
Lamons
Ferndale, WA
06.1992 - 06.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supported outside sales force in servicing and obtaining new business.
Education
High School Diploma -
Chief Sealth International High School
Seattle, WA06-1978
Skills
- Work Prioritization
- Coaching and Mentoring
- Branch Operations Management
- Excels in team leadership
- Reporting familiarity
- Interviewing and Hiring
- Customer Service
- Sales Development
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Employee Development
- Performance Reviews
- Approachable
- Excellent work ethic
- Excellent communication skills
Timeline
Branch Manager
Lamons
06.1992 - 06.2022
High School Diploma -
Chief Sealth International High School
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