Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bre'Tra Johnson

Mesquite

Summary


Graduate with foundational knowledge in Business and hands-on experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

6
6
years of professional experience

Work History

UR/Referral Coordinator

Perimeter Behavioral Hospital of Dallas
05.2024 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Attended continuing education courses to stay current on referral processes and best practices.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Patient Referral Coordinator

Ut Southwestern Medical Center
09.2022 - 04.2024
  • Worked with patients to schedule tests and procedures.
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered support to medical staff in completion of patient paperwork.
  • Responded to inquiries by directing calls to appropriate personnel.

Mortgage Support Specialist

Mphasis
09.2020 - 03.2022
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Claims Specialist

Allstate Insurance Co
08.2019 - 09.2020
  • Followed up with customers on unresolved issues.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Communicated effectively with staff members of operations, finance and clinical departments.

Education

MBA - Entrepreneurship

Colorado Technical University
Colorado Springs, CO
11-2019

BBA - Business Administration

Tarleton State University
Stephenville, TX
05-2018

Skills

  • Notetaking and documentation
  • Multi-line phone proficiency
  • Patient records oversight
  • Insurance precertification processes
  • Multi-line telephone operation
  • Google suite proficiency
  • Record preparation
  • Outbound calls
  • MS office expertise

Timeline

UR/Referral Coordinator

Perimeter Behavioral Hospital of Dallas
05.2024 - Current

Patient Referral Coordinator

Ut Southwestern Medical Center
09.2022 - 04.2024

Mortgage Support Specialist

Mphasis
09.2020 - 03.2022

Claims Specialist

Allstate Insurance Co
08.2019 - 09.2020

MBA - Entrepreneurship

Colorado Technical University

BBA - Business Administration

Tarleton State University

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Bre'Tra Johnson