Adept Origination Systems Manager with a proven track record at SecurityNational Mortgage Company, enhancing system efficiency and user satisfaction. Expert in Mortgage Tech and Project Management, key player in significant improvements in the Encompass and nCino systems, optimizing workflows and ensuring regulatory compliance. My analytical approach and ability to innovate have consistently driven project success and system advancements.
Overview
15
15
years of professional experience
Work History
Origination Systems Manager
SecurityNational Mortgage Company
05.2009 - Current
Responsible for overseeing the comprehensive administration, configuration, and support of the Encompass Loan Origination System (LOS) and nCino Mortgage System (POS).
• Initialize and maintain company and user setups, personas, and roles.
• Maintain Loan Setup settings as applicable to ongoing business needs.
• Manage 3rd party vendors and services.
• Maintain business rules for data entry, workflow progression, and regulatory compliance as requested by each business group.
• Make recommendations on system changes and optimizations, while assisting end users with their daily questions, concerns, and proper usage of the system.
• Think outside of the box and seek areas of opportunity for process-flow improvement in system functionality and workflow.
• Perform system analysis to determine the impact of proposed solutions.
• Research changes in upcoming versions of Encompass and other integrated applications.
• Manage system change development, testing, and deployment life-cycle.
• Create custom fields, documents, and data entry forms.
• Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption of the program.
• Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
• Provide escalation support for help desk requests from internal users while troubleshooting issues- accelerating items to Ellie Mae tech support as needed.