Brett Batten

Advanced Service Technician

Comcast

01.2008 - Current

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Minimized return service calls, ensuring thorough and accurate service on first visit.
Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.