Brett Baumeister
Lake Worth,FL
Summary
Dynamic Director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Director of Charter Operations & Client Services
Journey Aviation
12.2017 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Flight Services Sales Director
Moon Jet
12.2016 - 12.2017
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed pipeline utilization strategies and penetration processes to increase overall profitability by 300%.
- Drove sales by developing multi-million dollar contract sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Business Development Manager
UAS International Trip Support
10.2014 - 11.2016
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Sales/ Office Manager
Sky Limo Air Charter
09.2010 - 09.2014
- Coordinated office events, seminars and meetings for staff and clients.
- Collaborated closely with other department heads to ensure seamless integration between sales initiatives and other organizational objectives.
- Championed continuous improvement initiatives within the organization, driving innovation across all aspects of operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Marine Operations
Merchant Mariners Academy
Tampa, FL11.2009
Skills
- Project Coordination
- Staff Development
- Contract Negotiation
- Contract Management
- Operations Management
Timeline
Director of Charter Operations & Client Services
Journey Aviation
12.2017 - Current
Flight Services Sales Director
Moon Jet
12.2016 - 12.2017
Business Development Manager
UAS International Trip Support
10.2014 - 11.2016
Sales/ Office Manager
Sky Limo Air Charter
09.2010 - 09.2014
Marine Operations
Merchant Mariners Academy
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