Brett Beverage
Honey Creek,IA
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Brown Nationalease
Omaha, Nebraska
04.2020 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created employee work schedules to keep shifts properly staffed.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Managed and Maintained Rental equipment along with agreements, pick up and delivery.
Diesel Service Manager
Hill Brothers Transportation
Omaha , Nebraska
11.2014 - 03.2020
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
Diesel Mechanic
Rief Brothers LLC
Crescent , Iowa
05.2010 - 10.2014
- Performed preventative maintenance on diesel engines and equipment.
- Diagnosed mechanical problems and made necessary repairs.
- Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
- Inspected vehicles for safety issues and roadworthiness.
- Maintained accurate records of all services performed on diesel engines.
- Checked all fluid levels regularly; topped off when necessary.
- Maintain on road and off road equipment semi tractor trailers and farm equipment.
- Class CDL hauled grain and livestock from the Midwest, southern states, and western states to local plants and commodity facilities.
Road Breakdown Agent
Werner Enterprises
Omaha , NE
04.2011 - 05.2012
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Diesel Mechanic
Werner Enterprises
Omaha, Nebraska
01.2006 - 05.2011
- Performed preventative maintenance on diesel engines and equipment.
- Diagnosed mechanical problems and made necessary repairs.
- Inspected vehicles for safety issues and roadworthiness.
- Replaced worn or damaged components as needed.
- Tested electrical circuits for faults using diagnostic computers.
- Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
- Mig and Arc weld
- Oxygen and Acetylene Experience
- Operate Equipment to remove snow.
- Examined brake systems for proper operation; replaced pads or shoes when needed.
Education
Managerial Training And Assessment - Management
Revela Management Training
Omaha, NE06-2019
Diesel Tech - Diesel Tech
Iowa Western Community College
Council Bluffs, IA12-2009
High School Diploma -
Underwood Highschool
Underwood, IA05-2007
Skills
- Productivity monitoring
- Communication Skills
- Conflict Resolution
- Customer Relations
- Reporting and documenting
- Transportation safety
- Commercial driving
- Long-haul driving
- Welding
- Fabrication
- Vehicle test drives
- Servicing vehicles
- Troubleshooting
- Vehicle inspections
- Battery testing
- Fleet maintenance
- Maintenance and repairs
Certification
- Iwcc Diesel Technology Degree
- Class A CDL
- Revela Management Training
- Forklift Trained and Certified thru Hill Brothers.
Accomplishments
- Hill Brothers (Hill Bros Way) Award two years in a row.
- Nationalease award for Customer Service Omaha Location.
Timeline
Service Manager
Brown Nationalease
04.2020 - Current
Diesel Service Manager
Hill Brothers Transportation
11.2014 - 03.2020
Road Breakdown Agent
Werner Enterprises
04.2011 - 05.2012
Diesel Mechanic
Rief Brothers LLC
05.2010 - 10.2014
Diesel Mechanic
Werner Enterprises
01.2006 - 05.2011
Managerial Training And Assessment - Management
Revela Management Training
Diesel Tech - Diesel Tech
Iowa Western Community College
High School Diploma -
Underwood Highschool
Similar Profiles
Karson MartinKarson Martin
Diesel Mechanic at Brown NationaleaseDiesel Mechanic at Brown Nationalease
Spencer RoneySpencer Roney
Service Technician at Brown NationaleaseService Technician at Brown Nationalease
Zachary MalcomZachary Malcom
Mechanic at Brown NationaleaseMechanic at Brown Nationalease
JESSE G CORTINASJESSE G CORTINAS
Recovery Claims Associate at SedgwickRecovery Claims Associate at Sedgwick
JESSE G CORTINASJESSE G CORTINAS
Lead Development Coordinator at SignalLead Development Coordinator at Signal