Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Languages
Timeline
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Brett Bolon

Naples,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, both as a part of a team and individually, and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Account Manager/Event Coordinator

Cellular Sales
Naples, FL
12.2022 - Current
  • Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
  • Assisted in the organization and coordination of events and activities for guests
  • Analyzed client data and identified opportunities for growth.
  • Resolved customer complaints in a timely manner and provided technical support to customers when needed.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Collaborated with team members to ensure smooth operations and guest satisfaction
  • Provided technical support to customers when needed.

Supervisor/Lead Guard

Schlitterbahn Waterpark
Kansas City, KS
07.2011 - 07.2017
  • Directed and supervised team of 15 employees in daily operations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Volunteer

Community Members
Rolla, MO
08.2014 - 01.2016
  • Provided assistance to staff in the daily operations of the organization.
  • Organized and maintained records of volunteer hours and donations.
  • Collaborated with other volunteers to create a positive work environment.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Offered support and assistance to community members.

Education

High School Diploma -

Tonganoxie High School
Tonganoxie, KS
05-2014

Some College (No Degree) - Business Administration and Management

Kansas State University

Some College (No Degree) - Information Science & Technology

Missouri University of Science And Technology
Rolla

Skills

  • Excellent interpersonal and communication skills
  • Strong customer service orientation
  • Ability to work effectively in fast-paced environments
  • Team player with a positive attitude
  • Attention to detail and ability to multitask
  • Ability and experience working long hours
  • Knowledge of safety procedures and emergency protocols
  • Easily approachable with an enthusiastic attitude
  • Reliable
  • Understands POS Systems
  • Understands CRM Systems

Affiliations

  • Currently a part of two pool leagues: 8-ball and 10-ball.
  • Avid sports fan
  • Loves music/audio books
  • Enjoys working out

Accomplishments

  • Multiple employee of the month awards
  • Employee of the quarter award
  • $10k in a month, exceeded target

Certification

  • CPR Certified
  • Client Advisor Certification

References

Jonathan Ramos - Cellular Sales

813.514.7789

jonathan.ramos@cellularsales.com

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

Account Manager/Event Coordinator

Cellular Sales
12.2022 - Current

Volunteer

Community Members
08.2014 - 01.2016

Supervisor/Lead Guard

Schlitterbahn Waterpark
07.2011 - 07.2017

High School Diploma -

Tonganoxie High School

Some College (No Degree) - Business Administration and Management

Kansas State University

Some College (No Degree) - Information Science & Technology

Missouri University of Science And Technology

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