Brett Caldwell
12749 Vikings Lane, Fishers,IN
Summary
Accomplished Claims Supervisor with a proven track record at Progressive Insurance, enhancing customer satisfaction and reducing claim costs through expert claims management and effective negotiation. Skilled in policy interpretation and problem-solving, I excel in fostering client trust and meeting performance targets, backed by excellent communication abilities.
Overview
8
8
years of professional experience
Work History
Claims Supervisor
Progressive Insurance
04.2022 - Current
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Managed Repair Representative
Progressive Insurance
03.2017 - 04.2022
- Reduced claim costs by implementing effective managed repair strategies and negotiating competitive pricing from contractors.
- Improved customer satisfaction by efficiently managing repair claims and coordinating with contractors.
- Collaborated with other departments such as claims, underwriting, and process teams to ensure seamless coordination during the entire repair process.
- Contributed to company growth by consistently meeting or exceeding performance targets for completed repairs and customer satisfaction ratings.
Education
Bachelor of Science - Aviation Management
Indiana State University
Terre Haute, IN05-2015
Skills
- Claims management expertise
- Policy interpretation
- Claims auditing
- Quality assurance
- Legal compliance
- Insurance policy review
- Problem-solving abilities
- Customer service
- Excellent communication
- Active listening
Timeline
Claims Supervisor
Progressive Insurance
04.2022 - Current
Managed Repair Representative
Progressive Insurance
03.2017 - 04.2022
Bachelor of Science - Aviation Management
Indiana State University
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