BRETT CATONE
Stewartstown,PA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Barback
Seven Sports Bar & Grille
01.2025 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to maintain quality standards and expedite order fulfillment.
- Implemented best practices for cleanliness and safety, contributing to a compliant workplace.
- Streamlined table turnover processes, enhancing overall efficiency during peak hours.
- Maintained up-to-date knowledge of menu items and promotions to effectively upsell products.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Primanti Corporation - Primanti Bros. Restaurant & Bar
05.2024 - 12.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely delivery to enhance guest experience.
- Trained new staff on restaurant procedures and menu offerings, fostering team efficiency.
Gymnastics Coach
Manchester Gymnastics
09.2021 - 04.2024
- Developed and implemented training programs for diverse skill levels to enhance athlete performance.
- Mentored junior coaches in effective teaching methodologies and safety protocols.
- Evaluated athlete progress through regular assessments to tailor individualized training plans.
- Coordinated competitive events, ensuring compliance with regulations and smooth operations.
Sales Associate
American Eagle Outfitters
01.2019 - 09.2021
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Assisted in visual merchandising initiatives, creating appealing displays that drive sales engagement.
- Trained new sales associates on product knowledge, customer interaction techniques, and operational procedures.
Education
High school or equivalent - High School Student
York Catholic High School
York05-2021
Bachelor of Science - Business Administration And Management
York College of Pennsylvania
York, Pennsylvania, PA12-2025
Skills
- Sales
- Customer Service
- Retail
- Cash Handling
- Upselling (5 years)
- Restaurant Experience (5 years)
- Serving Experience (5 years)
Certification
Driver's License
Timeline
Server/Barback
Seven Sports Bar & Grille
01.2025 - Current
Server
Primanti Corporation - Primanti Bros. Restaurant & Bar
05.2024 - 12.2024
Gymnastics Coach
Manchester Gymnastics
09.2021 - 04.2024
Sales Associate
American Eagle Outfitters
01.2019 - 09.2021
High school or equivalent - High School Student
York Catholic High School
Bachelor of Science - Business Administration And Management
York College of Pennsylvania