Brett Hartford

• Provided exceptional customer service, addressing inquiries and resolving issues promptly
• Coordinated service appointments, ensuring efficient workflow and timely completion of tasks.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Maintained detailed records of services performed, ensuring clear detailed notes regarding customer interactions.
• Assisted in training new Service Advisors, sharing knowledge of processes and how to manage our computer system.( G2/IDS)
• Managed insurance claims for myself and all advisors through the Duncan estimating system. Communicating between insurance companies, customers, parts department and the shop to see proper repairs smoothly.
• Educated customers on proper RV maintenance, fostering long-term relationships built on trust and loyalty. Took pride in upselling needed regular maintenance without seeming too pushy.
• Processed extended service, warranty and insurance claims.

• Engaged customers to understand RV needs and provided tailored product recommendations.
• Demonstrated RV features and facilitated test drives to enhance customer experience.
• Collaborated with team members to maintain showroom organization and product displays.
• Assisted in processing sales transactions efficiently to ensure customer satisfaction.
• Streamlined sales processes by effectively utilizing dealership software for inventory management and client tracking.
• Developed rapport with customers quickly using active listening skills while addressing inquiries or concerns professionally during the sales process.
• Built relationships with clients through follow-up communications and support post-sale.

• Provided expert product knowledge to enhance customer satisfaction and drive sales.
• Assisted in training new staff on product features and sales techniques.
• Created accurate parts and product orders through S&I retail system and vendor catalogs.
• Provided product demonstrations to customers and fellow employees. Such as hitching, awnings and other installations.

• Performed pre delivery inspections on sold RVs
• Conducted routine maintenance on RV appliances, enhancing reliability for customers.
• Performed light carpentry and electrical repairs.
• Utilized diagnostic tools to identify issues in RV plumbing systems, providing effective solutions.
• Installed awnings, slide toppers, back up cameras, hitching and other common installations.
• Provided on site RV repairs to customers.

• Field electrician and generator operator.

• Non Commissioned Officer leading anywhere from 8-50 Marines.

• 1 tour in during Operation Iraqi Freedom