Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
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Brett Hawkins

Spring Hill,KS

Summary

Dynamic customer service professional with a proven track record at N. Glantz & Son, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently exceed expectations, fostering long-term relationships and ensuring satisfaction. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

N. Glantz & Son
Kansas City, KS
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Consultant

Bob Allen Ford
Overland Park, KS
01.2023 - 10.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Guest Services Representative

The Residence Inn by Marriott
Kansas City, KS
03.2021 - 01.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Education

Business Administration

Johnson County Community College
Overland Park

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Technical Skills

Microsoft Office

Google Workspace

Timeline

Customer Service Representative

N. Glantz & Son
10.2023 - Current

Sales Consultant

Bob Allen Ford
01.2023 - 10.2023

Guest Services Representative

The Residence Inn by Marriott
03.2021 - 01.2023

Business Administration

Johnson County Community College
Brett Hawkins