RV, Camping Lifestyle
Brett Hendershot
Cape Coral,FL
Summary
Self-motivated business owner for over 18 years with a background in sales and management across several industries. Comfortable and highly effective working with people at all levels. Experienced in leading and supervising operational teams has helped build a business from the ground up with revenues over $100k annually. Strong customer service and problem solving skills.
Overview
27
27
years of professional experience
Work History
Owner
Quality 1st Office Cleaning
03.2005 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Assistant Manager
Tru-Check Inc.
10.2001 - 06.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Professional Dog Walker
Mark Matlin Dog Walkers
06.2001 - 10.2001
- Provided dogs with exercise and fresh air to promote dog health.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Followed optimal schedules for animals as set by owners or supervisors.
- Provided dog with water for adequate hydration on longer walks.
Customer Service Representative
Greener Cleaner
05.2000 - 06.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Battery Technician
Procraft Batteries
02.1998 - 05.2000
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Sales Associate
Lake Shore Mazda
05.1996 - 02.1998
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Closed sales effectively by working closely with F&I team
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL06.1991
Skills
- Balanced Work Ethic
- Training and Development
- Sales Growth
- Sales Leadership
- Customer Relations
- Sales Negotiation
Musician
I've enjoyed drumming in several local cover bands throughout the years.
Interests
Timeline
Owner
Quality 1st Office Cleaning
03.2005 - Current
Assistant Manager
Tru-Check Inc.
10.2001 - 06.2005
Professional Dog Walker
Mark Matlin Dog Walkers
06.2001 - 10.2001
Customer Service Representative
Greener Cleaner
05.2000 - 06.2001
Battery Technician
Procraft Batteries
02.1998 - 05.2000
Sales Associate
Lake Shore Mazda
05.1996 - 02.1998
High School Diploma -
Fort Myers High School
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