Brett Kilpatrick-Graham
Shift LEader
Saint Petersburg,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Adaptable and enterprising Shift Leader with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
Night Shift leader
Dunkin’ Donuts, Baskin Robbins
St. Petersburg, Florida
10.2019 - 01.2022
- Organized evening meetings to set operations for following day and next shift crew.
- Observed each team member to carry out duties and provided constructive criticism.
- Assisted customers with complaints, questions and concerns.
- Upheld federal safety standards and environmental disposal protocols.
- Trained staff members to perform inventory management, customer service and maintenance.
- Organized and replenished supplies at food stations to optimize team performance.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Operated cash register and processed payments from customers.
- Cleaned and sanitized food preparation and serving areas.
- Monitored food temperatures and kept records of all food items.
Customer Service Representative
Dollar Tree Inc
Saint Petersburg, Florida
04.2023 - 06.2023
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Shift Lead
Dunkin' Donuts Franchising
St. Petersburg, Florida
02.2022 - Current
- Organized evening meetings to set operations for following day and next shift crew.
- Observed each team member to carry out duties and provided constructive criticism.
- Assisted customers with complaints, questions and concerns.
- Upheld federal safety standards and environmental disposal protocols.
- Trained staff members to perform inventory management, customer service and maintenance.
- Organized and replenished supplies at food stations to optimize team performance.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Operated cash register and processed payments from customers.
- Cleaned and sanitized food preparation and serving areas.
- Monitored food temperatures and kept records of all food items.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store closing procedures and balanced tills.
Education
Bachelor of Applied Science in Information Technology - Computer Engineering
Saint Petersburg College
Saint Petersburg Fl 05.2001 - Current
High School Diploma -
Lakewood High School
Saint Petersburg, FL 01.2018 - 05.2020
Skills
Sales expertise
Complaint resolution
Creative problem solving
Money handling abilities
Staff education and training
Retail store support
Strategic sales knowledge
Stocking and replenishing
Food assembly
Safe food handling
ServSafe
Menu memorization
Quality control
Dining area maintenance
Food spoilage prevention
To-go order preparation
Food station setup
Timeline
Customer Service Representative
Dollar Tree Inc
04.2023 - 06.2023
Shift Lead
Dunkin' Donuts Franchising
02.2022 - Current
Night Shift leader
Dunkin’ Donuts, Baskin Robbins
10.2019 - 01.2022
High School Diploma -
Lakewood High School
01.2018 - 05.2020
Bachelor of Applied Science in Information Technology - Computer Engineering
Saint Petersburg College
05.2001 - Current