Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Melissa Shakespeare

Lauderhill,FL

Summary

Currently seeking a position as a Health Information Management (HIM) member or any opportunity in the hospital field or any opportunity that comes my way where I can utilize my skills. While learning to improve and grow within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work History

Night Shift Leader

Amscot - The Money Superstore
01.2019 - Current
  • Assisting customer with payday loans
  • Paying customer bill, such as FPL, water bills, cable, etc
  • Selling stamps, prepaid cards, envelopes, etc
  • Assist customer with Western Union
  • Provided personalized, friendly and knowledgeable services to drive customer satisfaction, increase new account production and attain each monthly target.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Overnight Receiving Associate

Burlington
06.2017 - 01.2019
  • Receive freight and convey shipments from the shipping/receiving platform to backroom
  • Process, ticket, store, move, and display merchandise
  • Stock, organize and present new merchandise on the sales floor
  • Perform other tasks as assigned by the manager from time-to-time
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
  • Provided new item setup, merchandising and inventory control.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.

Assistant Manager

Famous Footwear
07.2010 - 01.2019
  • Overseeing employees
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

South Plantation High School
08.2005 - 05.2009
  • Member of Health Occupation Student of America


Associate of Science - Health Information Technology

Broward College, Fort Lauderdale, FL
08.2010 - 08.2014
  • Interned at North Broward In the Medical Records Department

Skills

    Sales expertise

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Night Shift Leader - Amscot - The Money Superstore
01.2019 - Current
Overnight Receiving Associate - Burlington
06.2017 - 01.2019
Broward College - Associate of Science, Health Information Technology
08.2010 - 08.2014
Assistant Manager - Famous Footwear
07.2010 - 01.2019
South Plantation High School - High School Diploma,
08.2005 - 05.2009

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Melissa Shakespeare