Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brett Leasure

Peoria,IL

Summary

Results-Driven Sales Operations Professional with 7 Years of Hands-On Experience
Skilled in navigating complex challenges and delivering effective solutions with a strong problem-solving mindset. Proactively approaches new tasks, demonstrating adaptability and creativity in fast-paced environments. Excels in multi-departmental and regional collaborations, committed to driving organizational success and making meaningful contributions to achieve strategic goals.

Overview

17
17
years of professional experience

Work History

FMIC/Sales Operations Coordinator

FMIC
09.2017 - Current
  • Ensure compliance with MAP regulations by monitoring and administering notifications to relevant stakeholders.
  • Oversee inventory distribution from overflow locations, ensuring alignment with demand and planning needs.
  • Maintain and manage a database of legal documents, ensuring accuracy and compliance for all dealer accounts globally.
  • Oversee and update pricing strategies and program conditions to ensure consistency and compliance across global markets.
  • Support dealers in effectively utilizing key platforms like the Dealer Portal, Microsoft Dynamics CRM, and Fender Academy for enhanced engagement and performance.
  • Leverage advanced tools such as Excel, Tableau, and SAP for daily tasks involving data management, reporting, and analytics.

FMIC/Consumer Relations Specialist

FMIC
08.2014 - 09.2017
  • Direct to Consumer sales, customer retention (sales leader for 3 straight years).
  • Administered Fraud Monitoring.
  • Multi-level collaboration with Sales and R/D teams.
  • Enhanced customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
  • Trained new employees in company policies and procedures, ensuring consistency in service quality across the team.
  • Managed high volume of inbound calls, prioritizing urgent matters and maintaining a professional demeanor throughout each interaction.
  • Maintained detailed records of consumer interactions, identifying recurring issues for further analysis and resolution.
  • Prevented potential escalation of conflicts by employing tactful negotiation strategies when dealing with dissatisfied customers.

GlobalTranz/Sr. Sales Representative

GlobalTranz
08.2013 - 08.2014
  • Utilized advanced functions in Excel and Salesforce for data analysis, sales tracking, and effective client relationship management, consistently exceeding targets through tailored sales plans and strong time management. Strengthened client loyalty and repeat business by fostering trust through regular communication.
  • Successfully generated significant revenue in the first year through targeted sales efforts and client acquisition strategies.
  • Regularly surpassed targets by developing and executing effective sales plans, coupled with strong time management skills.

Guitar Center/Assistant Manager

Guitar Center
10.2007 - 08.2013
  • Demonstrated proficiency in sales and merchandising strategies throughout tenure, effectively driving product visibility and revenue growth.
  • Managed operations and keyholder duties for two store locations, ensuring optimal performance and customer satisfaction.
  • Collaborated with management on staff training initiatives, resulting in superior team performance.
  • Assisted customers with inquiries regarding services provided, ensuring a positive experience and maintaining loyal clientele.
  • Oversaw staff scheduling, maintaining optimal coverage during peak business hours while minimizing overtime expenses.
  • Assisted in the recruitment and hiring process, contributing to a well-rounded and high-performing team of employees.

Mission:Renaissance/Program Director

Mission:Renaissance
03.2010 - 12.2012
  • Successfully managed all aspects of studio operations, driving sales growth and implementing effective marketing strategies to enhance brand visibility and client engagement.
  • Created a supportive and inspiring learning environment that encouraged creativity and self-expression. Developed and implemented engaging lesson plans tailored to individual student needs, helping them cultivate their artistic skills and confidence.

Education

Bachelors Fine Art Degree - Painting/Drawing

Northern Illinois University
DeKalb, IL
12.2004

Associates of Science Degree -

Black Hawk College
Moline, IL
12.2001

Skills

  • Collaborative Mindset
  • CRM Management
  • SAP Proficiency
  • Sales Reporting & Performance Tracking
  • Pricing Strategy
  • Order Management & Processing
  • Customer Segmentation
  • Competitive Analysis

Accomplishments

  • Maintained an Industry-Leading MAP Violation Rate of Less than 1% Over Four Years
    Achieved this by implementing PriceSpider Prowl technology and conducting independent monitoring of the e-commerce marketplace. Consistently enforced MAP policies and held dealers accountable, ensuring strong brand integrity and maximizing profit margins.
  • Led a Strategic Inventory Overflow Project in 2023, Saving the Company Millions in Storage Fees
    Successfully mitigated additional costs by collaborating closely with Sales and Inventory teams to optimize inventory management. Identified and maximized sales opportunities, ensuring efficient use of resources and enhancing overall operational efficiency.
  • Developed Comprehensive Tracking Spreadsheets for Annual Dealer Agreement Documentation Using Microsoft Excel
    Streamlined the documentation process by creating user-friendly tracking spreadsheets, enhancing accuracy and efficiency in managing dealer agreements.

Timeline

FMIC/Sales Operations Coordinator

FMIC
09.2017 - Current

FMIC/Consumer Relations Specialist

FMIC
08.2014 - 09.2017

GlobalTranz/Sr. Sales Representative

GlobalTranz
08.2013 - 08.2014

Mission:Renaissance/Program Director

Mission:Renaissance
03.2010 - 12.2012

Guitar Center/Assistant Manager

Guitar Center
10.2007 - 08.2013

Bachelors Fine Art Degree - Painting/Drawing

Northern Illinois University

Associates of Science Degree -

Black Hawk College

Similar Profiles

CREATE PROFILE
Brett Leasure