Summary
Overview
Work History
Education
Skills
Timeline
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Brett Massey

Inkster,MI

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with clients. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience

Work History

Director of Operations

Actron Integrated Security
08.2020 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Sales Associate Manager

Ramshead Craftworks
07.2021 - Current
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Exceeded quarterly sales targets by consistently delivering exceptional customer service.
  • Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.

Production Worker

Reforma Group LLC
09.2019 - 04.2020
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.

Education

High School Diploma -

Wyandotte Roosevelt High School
Wyandotte, MI
06.2016

Skills

  • Sales Team Leadership
  • Meeting Management
  • Salesforce Proficiency
  • Customer Engagement
  • Sales Calls
  • Product knowledge
  • Client retention
  • Relationship building
  • Microsoft Teams

Timeline

Sales Associate Manager

Ramshead Craftworks
07.2021 - Current

Director of Operations

Actron Integrated Security
08.2020 - Current

Production Worker

Reforma Group LLC
09.2019 - 04.2020

High School Diploma -

Wyandotte Roosevelt High School

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Brett Massey