Brett M Campanella
Las Vegas
Summary
Dynamic Distribution Sales and Operations Administrator at SegaSammy Creation, skilled in logistics and conflict resolution. Enhanced operational efficiency through process optimization and effective project coordination. Proven track record in contract administration and customer service, fostering collaboration across teams to achieve seamless order processing and elevate team performance.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Distribution Sales and Operations Administrator
SegaSammy Creation
Las Vegas
03.2023 - Current
- Ensured accuracy and currency of customer information and account records by updating data within Salesforce and Microsoft Office.
- Managed scheduling, task assignments, and workload distribution to boost team efficiency.
- Collaborated with cross-functional teams to optimize operational processes and enhance overall efficiency.
- Sent and tracked quotes, contracts, agreements, and accelerated sales approvals to ensure a seamless order processing workflow.
- Enforced adherence to safety guidelines across the facility to minimize the risk of accidents or injuries.
- As Co-Chairman of the Safety Committee, I facilitated maintenance tasks, including repairs, cleaning services, and safety inspections.
- Implemented advanced data entry processes to enhance information management.
- Served as a liaison between departments to streamline communication and foster cooperation on shared projects.
- Cultivated open communication channels with employees and customers to address concerns and resolve conflicts promptly.
Enterprise Business Sales Support Specialist
T-Mobile
Las Vegas
10.2020 - 02.2023
- Promoted integrity when making decisions, and empowered customers and employees to learn new information and processes to best set customers up for success.
- Assisted the supervisor in providing real-time support, coaching, and feedback to representatives.
- Recommended strategies to improve technical operations and meet system-wide technology goals.
- Assisted the coach with reports and duties when necessary, including login/logout, follow-ups, and adjustments.
- Tracks and reports all recurring issues to the coach in order to determine developmental opportunities.
- Proficiently handled standard and escalated calls within various skills, as determined by business needs, within each site.
- Filled in for an absent coach, but only under the supervision and oversight of the team manager or another coach.
- Performing data entry tasks for sales figures, metrics, and other relevant information, and maintaining organized information via Salesforce and similar systems.
- Assisted with technical updates to the sales processing system by testing deployments and advising on optimal features.
Education
Bachelor of Science (B.S.) - Computer Science
University of Nevada Las Vegas
Las Vegas, NV06.2027
Skills
- Logistics
- Inventory oversight
- Time management
- Conflict resolution
- Project Coordination
- Quality assurance
- Customer Service and Support
- Inventory coordination
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Process optimization
- Contract administration
- Cycle counting
- Staff supervision
Languages
English, Native
Certification
- TestOut Office Pro Certification
- TestOut PC Pro Certification
- TestOut Network+ Certification
- TestOut Security+ Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Streamlined and maintained sales, licensing, compliance and performance data in Salesforce and excel, ensuring accurate and up-to-date customer information and account records of over 300 accounts.
Cut costs, improved processes, and supported teams by managing schedules, records, budgets, and projects, often quantified with metrics like reducing expenses by 15%.
Recognized as the 2022 T-Mobile Customer Excellence Award winner for three quarters in a row.
Timeline
Distribution Sales and Operations Administrator
SegaSammy Creation
03.2023 - Current
Enterprise Business Sales Support Specialist
T-Mobile
10.2020 - 02.2023
Bachelor of Science (B.S.) - Computer Science
University of Nevada Las Vegas