Brett Campanella

• Saved on shipping costs of about 200k in the year 2025 by focusing on increased efficiency and workload distribution.
• Managed scheduling, task assignments, and workload distribution to boost team efficiency.
• Collaborated with cross-functional teams to optimize operational processes and enhance overall efficiency.
• Sent and tracked quotes, contracts, agreements, and accelerated sales approvals to ensure a seamless order processing workflow.
• Enforced adherence to safety guidelines across the facility to minimize the risk of accidents or injuries.
• As Co-Chairman of the Safety Committee, I facilitated maintenance tasks, including repairs, cleaning services, and safety inspections.
• Implemented advanced data entry processes to enhance information management.
• Served as a liaison between departments to streamline communication and foster cooperation on shared projects.
• Cultivated open communication channels with employees and customers to address concerns and resolve conflicts promptly.

• Promoted integrity when making decisions, and empowered customers and employees to learn new information and processes to best set customers up for success.
• Assisted the supervisor in providing real-time support, coaching, and feedback to representatives.
• Recommended strategies to improve technical operations and meet system-wide technology goals.
• Assisted the coach with reports and duties when necessary, including login/logout, follow-ups, and adjustments.
• Tracks and reports all recurring issues to the coach in order to determine developmental opportunities.
• Proficiently handled standard and escalated calls within various skills, as determined by business needs, within each site.
• Filled in for an absent coach, but only under the supervision and oversight of the team manager or another coach.
• Performing data entry tasks for sales figures, metrics, and other relevant information, and maintaining organized information via Salesforce and similar systems.
• Assisted with technical updates to the sales processing system by testing deployments and advising on optimal features.

• Increased room revenue by efficiently managing group room blocks, reducing inventory leakage, and optimizing inventory for special events.
• Improved booking accuracy by processing rooming lists, contracts, and billing requirements for over 40 to 50 clients daily.
• Developed relationships with clients to understand and anticipate their needs.
• Trained new staff on reservation procedures and customer service standards.
• Developed effective relationships with clients to ensure repeat business and satisfaction.
• Conducted research projects as needed to determine market trends and competitive rates.

• Managed 50+ daily guest interactions (calls, emails, in-person) with high accuracy and professionalism.
• Coordinated guest requests with housekeeping, maintenance, and other departments.
• Earned 'Top Performer' awards based on high satisfaction scores and efficiency consistently during my tenure.
• Operated reservation system to manage bookings and room availability efficiently.
• Balanced accounts and conducted nightly audits to maintain PCI
compliance and reporting standards.
• Completed daily shift reports detailing any issues or incidents that occurred during the shift.
• Maintained an up-to-date knowledge of hotel services, amenities, rates and special offers.