Brett McQuiston
Longview,WA
Summary
Versatile professional with a robust background in emergency response and management, including a pivotal role as an ODF FF2 Wildland Fire Fighter. Demonstrated leadership in mentoring and strategic decision-making under stress, coupled with effective cooperation across diverse teams. Skilled in firefighting strategy development and customer service excellence, significantly enhancing team capabilities and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
ODF FF2 Wildland Fire Fighter
ODF
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
Warehouse Manager
Custom Muffler
09.2019 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Enforced OSHA guidelines and company policies to ensure workplace safety.
- Managed maintenance of warehouse equipment and physical condition, addressing needed repairs.
Call Center Representative
Cascade Callworks
01.2011 - 07.2011
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Skills
- Strong Leadership Attributes
- Effective Cooperation
- Firefighting Strategy Development
- Strategic Choices Under Stress
Timeline
Warehouse Manager
Custom Muffler
09.2019 - Current
Call Center Representative
Cascade Callworks
01.2011 - 07.2011
ODF FF2 Wildland Fire Fighter
ODF
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