BRETT MILHOLIN
Mesa,AZ
Summary
Strategic operations leader with expertise in revenue enhancement and customer satisfaction. Specializes in team training, process optimization, and data-driven decision-making. Recognized for reducing costs and improving employee engagement while managing diverse teams to achieve organizational goals.
Overview
36
36
years of professional experience
Work History
Owner - Operator of a Sole Proprietorship
C Bar Service Inc
Phoenix, AZ
10.2024 - 12.2025
- Executed all business functions and duties, driving profitability and ensuring smooth operations.
- Increased route sales by 16%, increased grocery store management's and Mission Representatives satisfaction with meeting and exceeding off shelf displays, in stock conditions on the grocery shelves.
- Established effective communication with Mission Tortilla District Supervisors and grocery store management, securing compliance and additional space for increased sales and new product offerings.
- Maintained daily communication with Mission Representatives and grocery store management to ensure all parties impacted by C Bar Service were pleased with the customer service. Utilizing reports to recognize sales trends and increase weekly sales with new product offerings and shelf in stocks. Soliciting feedback, while making suggestions that benefit all parties involved.
- Delivered and organized Mission Tortillas across seven grocery stores for effective inventory management.
Customer Service Manager
L.N. Curtis & Sons
Phoenix, AZ
03.2024 - 09.2024
- Supervised customer service representatives supporting outside sales groups, ensuring customer satisfaction through accurate order management and sourcing of goods and services while keeping team informed of product availability and compliance.
- Manage multiple quotes and orders simultaneously to ensure proper pricing, on time delivery and quality.
- Partner with manufacturers and vendors to meet and exceed customer expectations on quotes and orders being processed.
- Strengthened relationships between sales team and customer service by seeking feedback on performance, meeting deadlines, and ensuring order accuracy.
- Advocated for customer needs while adhering to company policies and procedures.
Field Operations Manager
Cruise America RV Rental and Sales
Mesa, AZ
05.2022 - 01.2024
- Initiated role as first point of contact for hub managers to provide support for questions about procedures and policies. Established structure and accountability with regular routines. Oversaw daily operations at 9 hub locations across the US as company SME. Trained and mentored new hub managers. Coordinated communication between field and HQ to relay company initiatives, processes, procedures, and policies; traveled to locations to provide feedback and support. Rewrote operations manuals for dealer and hub locations.
- Developed hub visit scorecard to monitor and evaluate performance metrics across locations.
- Analyzed data and trends to identify opportunities for enhancing managers' performance.
Hub Manager
Cruise America RV Rental and Sales
Mesa, AZ
04.2015 - 05.2022
- Supervised operations for a fleet of 300+ motorhomes. Tasked with turning around hub locations without existing managers with the goal of training new leaders and improving performance across HR, processes, expenses, leadership, and fleet maintenance. Represented Cruise America at trade shows in the UK to generate new-client leads and prospective tour operators.
- Reduced motorhome departure defects 11% and lowered per-departure expenses $13 per departure by implementing a comprehensive process that included training on defect identification.
- Reduced traveler assistance phone calls 10% by utilizing KPIs, implementing training, and enhancing proactive customer service.
- Slashed labor costs 18% and eliminated dependence on temporary day labor by implementing a program to cross-train team members in all areas and empowering individuals to resolve customer issues independently.
Tour Guide Manager
Grand Adventures Tours
Las Vegas, NV
01.2012 - 04.2015
- Achieved perfect customer safety record and ensured regulatory compliance through comprehensive training and clear communication of expectations, enhancing overall tour quality.
- Enhanced new guides' tour knowledge and safety compliance through structured training initiatives, contributing to a more informed and safer guiding team.
- Directed daily tours and coordinated customer service and operations with company owner, streamlining fleet maintenance management with fleet maintenance manager.
Location General Manager
Carmax
Burbank, CA
08.2007 - 02.2012
- Directed operations for location with 500-car inventory, achieving 80% turnover per month. Recruited, hired, trained, and managed 18 management leaders while designing district-wide training program for sales consultants, facilitating companywide rollout in train-the-trainer role.
- Increased revenue by 12% and improved customer satisfaction index (CSI) from 43% to 91% by enhancing team focus on customer service and transitioning performance from underperforming to excelling.
- Created corporate sales consultant training program for new-store openings to ensure alignment with corporate goals and culture.
- Developed individual development plans (IDP) for managers to enhance capabilities and drive performance improvement.
Store Team Lead
Target
Chicago, IL
04.2004 - 01.2007
Store Director / Supermarket Manager / Guest Service Manager
Meijer, Inc
Chicago, IL
04.1990 - 03.2004
Education
Bachelor of Arts (BA) - Marketing and Management
Central Michigan University
Mt. Pleasant, MIMt. Pleasant, MI
Skills
- Revenue Generation
- Operational Leadership
- Program Development
- Turnaround Initiatives
- Cost Controls
- Process Improvements
- Inventory Management
- SOP Development
- Data Analysis
- Root cause analysis
- Customer Service
- Training
- Talent Management
- Employee engagement
- Brand Recognition
- Communication Skills
Timeline
Owner - Operator of a Sole Proprietorship
C Bar Service Inc
10.2024 - 12.2025
Customer Service Manager
L.N. Curtis & Sons
03.2024 - 09.2024
Field Operations Manager
Cruise America RV Rental and Sales
05.2022 - 01.2024
Hub Manager
Cruise America RV Rental and Sales
04.2015 - 05.2022
Tour Guide Manager
Grand Adventures Tours
01.2012 - 04.2015
Location General Manager
Carmax
08.2007 - 02.2012
Store Team Lead
Target
04.2004 - 01.2007
Store Director / Supermarket Manager / Guest Service Manager
Meijer, Inc
04.1990 - 03.2004
Bachelor of Arts (BA) - Marketing and Management
Central Michigan University