Brett Murray
Owings,MD
Summary
Dedicated sales and customer service professional driven to make a difference. Experienced in call center management, lead management, customer service, sales management and appointment setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Hook and vine kitchen and bar
05.2024 - Current
- Manage kitchen staff
- Keep track of inventory and ordering for the restaurant
- Update menu and price accordingly
Business Relations Representative
Better Business Bureau
11.2023 - 04.2024
- This position is responsible for successfully performing the sales function for BBB
- This includes overall responsibility for identifying potential businesses that may qualify for BBB Accreditation and communicating the benefits and fees associated with BBB Accreditation
- It requires familiarity with and commitment to abide by the BBB Code of Conduct and Ethics and sticking to the script that is provided
Internet Sales Manager
Heritage Hyundai Towson
06.2022 - 01.2023
- Work closely with sales staff of 20 to develop their sales and customer service skills
- Respond to all incoming leads and distribute them to a salesperson
- Set and Confirm appointments for the Internet and sales departments
- Monitor sales performance to ensure that the dealership reached all objectives and other metrics
- Trained sales staff on company procedures and salesmanship.
Internet Manager
Antwerpen Automotive
12.2021 - 06.2022
- Develop follow-up schedule for the sales department
- Respond to and follow-up with all incoming leads
- Work with the sales staff to make sure that leads are being followed with in a timely and effective manner
- Train sales staff on CRM use and proper follow-up
- Assist sales team with customers in the showroom as needed
Call Center Manager
Home Genius Exteriors
02.2021 - 12.2021
- Oversee all call center activities conducted by 30 call center representatives
- Motivate, train and coach call center representatives to ensure their success
- Set and confirm appointments for field sales team
- Monitor call center activity to ensure that all call center performance standards were being met
Education
High school diploma -
Arundel High School
Odenton, MD01.2016
Skills
- CRM software
- Customer service
- Negotiation
- Call center management
- Customer relationship management
- Sales
- Culinary Experience
- Phone etiquette
Certification
Maryland Sales License
Timeline
Kitchen Manager
Hook and vine kitchen and bar
05.2024 - Current
Business Relations Representative
Better Business Bureau
11.2023 - 04.2024
Internet Sales Manager
Heritage Hyundai Towson
06.2022 - 01.2023
Internet Manager
Antwerpen Automotive
12.2021 - 06.2022
Call Center Manager
Home Genius Exteriors
02.2021 - 12.2021
High school diploma -
Arundel High School
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