Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mariah Murry

Cincinnati,Ohio

Summary

Dynamic and detail-oriented professional with a proven track record at Fifth Third Bank, excelling in problem resolution and CRM software utilization. Known for fostering team collaboration and enhancing service quality, I am committed to continuous improvement and staff development, ensuring exceptional client experiences and operational efficiency.

Overview

7
7
years of professional experience

Work History

Kitchen Manager

Dewey's Pizza
Cincinnati, Ohio
09.2024 - Current
  • Managed daily kitchen operations and staff scheduling for smooth workflow.
  • Oversaw food safety compliance and maintained sanitation standards in the kitchen.
  • Trained and mentored kitchen staff on cooking techniques and proper equipment use.
  • Coordinated inventory management and ordered supplies to ensure stock availability.
  • Implemented cost control measures to optimize ingredient usage and reduce waste.
  • Facilitated communication between front-of-house and back-of-house teams for service efficiency.

Commercial Support Client Specialist

Fifth Third Bank
Cincinnati, Ohio
11.2023 - Current
  • Assisted in resolving client issues by collaborating with internal departments efficiently.
  • Maintained accurate records of customer accounts using CRM software.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Participated in team meetings to understand goals and establish necessary process improvements.
  • Researched and adequately resolved client questions and issues.
  • Utilized multiple software systems to manage client accounts.

Customer Support Professional

Fifth Third Bank
Cincinnati, Ohio
09.2022 - 11.2023
  • Take ownership of customer issues.
  • Troubleshoot problems and find effective solutions.
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Maintain a positive and professional attitude towards customers to ensure a great experience.
  • Consistently learning and developing to improve skills and efficiency.
  • Provides an accurate explanation of products and services to customers.
  • Use various computer systems for information gathering and tracking.
  • Follows department policies and procedures to ensure accurate customer verification.

Assembly Operator

Robert Bosch Automotive Steering
Florence, KY
01.2022 - 09.2022
  • Operated machinery to execute precise assembly tasks in a fast-paced environment.
  • Maintained a clean and organized work area to promote safety and productivity.
  • Assembled automotive steering components following detailed specifications and safety protocols.

Mail Handler

United States Postal Service
Cincinnati, OH
12.2020 - 01.2022
  • Loaded and unloaded mail trucks, ensuring proper handling of items.
  • Collaborated with team members to maintain workflow during peak delivery times.
  • Maintained cleanliness and organization of work area for safety compliance.
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.

Assistant Manager

Red's Deli
Cincinnati, OH
04.2020 - 02.2021
  • Handled customer inquiries and resolved issues effectively.
  • Trained new staff on service standards and food safety protocols.
  • Maintain high productivity by efficiently processing money.
  • Ensured compliance with health regulations and safety standards in the deli.

Lead Pizza Maker/Assistant Manager

Dewey's Pizza
Cincinnati, OH
05.2018 - 12.2020
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Kept stations stocked and ready for use to maximize productivity.
  • Facilitated group meetings to improve the functionality of the kitchen.
  • Assisted with tracking employee workflow and goals.
  • Assisted with managing requirements and interviews.

Education

Bachelor of Science - Finance

Western Governors University
Salt Lake City, UT
12-2026

Associate of Science -

Cincinnati State Technical And Community College
Cincinnati, OH
08-2021

Pharmacy Technician Certificate -

Diamond Oaks Career Campus
Cincinnati, Ohio
06.2020

Skills

  • Detail-oriented
  • Reliability
  • Positive attitude and patience
  • Time management
  • Problem resolution
  • CRM software
  • Continuous improvement
  • Multitasking and prioritization
  • Employee training
  • Task delegation
  • Staff development

Accomplishments

  • Career Empowerment Program 2024 -Winter Cohort
  • Awarded Spirit of Pin- Work As One Bank, 2024
  • Awarded Spirit of Pin- Work As One Bank, 2023
  • Awarded Sprit of Pin- Act With Integrity, 2023
  • Awarded Spirit of Pin- Work As One Bank, 2023

Timeline

Kitchen Manager

Dewey's Pizza
09.2024 - Current

Commercial Support Client Specialist

Fifth Third Bank
11.2023 - Current

Customer Support Professional

Fifth Third Bank
09.2022 - 11.2023

Assembly Operator

Robert Bosch Automotive Steering
01.2022 - 09.2022

Mail Handler

United States Postal Service
12.2020 - 01.2022

Assistant Manager

Red's Deli
04.2020 - 02.2021

Lead Pizza Maker/Assistant Manager

Dewey's Pizza
05.2018 - 12.2020

Bachelor of Science - Finance

Western Governors University

Associate of Science -

Cincinnati State Technical And Community College

Pharmacy Technician Certificate -

Diamond Oaks Career Campus

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