Brett Opdahl
Fargo
Summary
Results-driven professional with extensive experience in fraud analysis and customer service. Known for strong communication and attention to detail, successfully collaborating with cross-functional teams to improve fraud detection processes and enhance customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Fraud Analyst
US Bankcorp
06.2016 - 04.2026
- Analyzed transaction data to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve response times.
- Mentored junior analysts in fraud detection techniques and investigation methodologies, fostering team development.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Customer Service Representative/Assistant Manager
Hertz Rental Car
09.2000 - 03.2016
- Assisted customers with rental inquiries and reservations, ensuring a seamless booking experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline check-in and check-out processes for improved efficiency.
- Maintained accurate records of transactions in rental management software, supporting data integrity.
- Provided training to new staff on customer service protocols and operational procedures.
Education
Bachelor of Science - Criminal Justice
North Dakota State University
Fargo, ND05-2004
Skills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- Clear communication
- Telephone and email etiquette
- Teamwork
- Attention to detail
- Critical thinking
- Professionalism
- Detail-oriented
- Decision-making
Certification
- Customer Service, Khoury Consulting - 2005, 2006
Languages
English
Timeline
Fraud Analyst
US Bankcorp
06.2016 - 04.2026
Customer Service Representative/Assistant Manager
Hertz Rental Car
09.2000 - 03.2016
Bachelor of Science - Criminal Justice
North Dakota State University