Brett Peckinpaugh
Auburn,WA
Summary
A seasoned Senior IT Voice Engineer with a proven track record at Kaiser Permanente, I excel in Avaya and VMWare management. Demonstrating leadership in technical design and strategic customer relationships, I've significantly enhanced telecom infrastructure efficiency through innovative automation and robust IT problem management. My self-taught Python scripting underscores my commitment to continuous learning and operational excellence.
Overview
16
16
years of professional experience
Work History
Senior IT Engineer Infrastructure Network
Kaiser Permanente
08.2015 - Current
- Avaya S8700 site creation, installation and design for new locations
- Maintain documentation, standards and policies for telephony ensuring enterprise wide best practices
- Integrated by SIP trunk Avaya Communication Manager and Cisco Unified Communication Manager, normalizing caller information for each system
- Supporting Avaya and Cisco UCM, phones and configurations including Avaya vectoring
- Operational knowledge of Microsoft Office applications
- Created python scripts to automate tasks and increase efficiency during change operations
- Built and supported a High Availability RightFax server cluster, and worked to migrate users to a larger cluster to leverage reduction in cost by scale
- Managed VMWare cluster supporting telephony systems
- Implemented monitoring technology, to reduce down time for any outage and prevent outages by noticing trends
- Technologies supported - Avaya Aura Suite of products, Avaya Aura Voicemail, Avaya System/Session Manager, Avaya CMS, Avaya OneX Communicator/Agent, NICE, Aspect, Experience Portal, VMware/Vcenter, Cisco UCM, Jabber and Cisco video conferencing
System Engineer
Amerigroup Corporation/Wellpoint/Anthem
08.2009 - 08.2015
- Support for Polycom CMA and VTC infrastructure
- Create and maintain documentation for remote workers, support One X deployments
- Call center vector programming
- Installed G450 Media Gateways
- Created scripts for monitoring and tools for tracking users and licenses
- Technologies supported – Avaya Aura Suite of products, Avaya Modular Messaging, Avaya System/Session Manager, Avaya CMS, Avaya OneX Communicator/Agent, Polycom video conferencing endpoints, Polycom CMA, and Audio Codes Mediant 3000
System Engineer
Teletech
08.2008 - 01.2009
- Support for end users on Cisco UCM
- Managed CMS back ups
- Support DS3 circuits and service issues
Education
High School Diploma -
Columbine
Littleton06-1989
Skills
- Extensive experience providing technical design and telecom network planning
- Team leadership and training
- Ability to identify and manage strategic relationships with customers, management, and vendors
- Self-directed learning, for example I learned on my own to create python scripts to automate work flows
- Avaya Telephony system management
- Cisco UCM
- VMWare Management
- IT Problem Management
Timeline
Senior IT Engineer Infrastructure Network
Kaiser Permanente
08.2015 - Current
System Engineer
Amerigroup Corporation/Wellpoint/Anthem
08.2009 - 08.2015
System Engineer
Teletech
08.2008 - 01.2009
High School Diploma -
Columbine
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