Brett Pinkerton
Lee's Summit,MO
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Approached each day and unique challenges with enthusiasm, patience and humor. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Leader
TopGolf
06.2017 - 07.2020
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Improved team efficiency by developing and implementing effective shift schedules.
- Actively participated in recruiting efforts including interviews and evaluations which contributed towards building a strong and competent workforce.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Outside Service Staff Member
Brookridge Golf & Fitness
07.2020 - Current
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
- Streamlined outside service operations for increased efficiency and improved guest experience.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Delivery Driver and Customer Service
Zen Donkey Farms
12.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Delivered packages to customer doorsteps and business offices.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Arts - Graphic Design
University of Central Missouri
Warrensburg, MO05.2023
Skills
- Strong teamwork
- Active listening
- Flexible Schedule
- Initiative and self-motivation
- Problem-solving abilities
- Professionalism and work ethic
- Quality control
- Continuous learning
- Employee development
- Task prioritization
- Inventory management
- Time management
Accomplishments
- Supervised team of 15-20 staff members depending on the given day.
Timeline
Delivery Driver and Customer Service
Zen Donkey Farms
12.2020 - Current
Outside Service Staff Member
Brookridge Golf & Fitness
07.2020 - Current
Shift Leader
TopGolf
06.2017 - 07.2020
Bachelor of Arts - Graphic Design
University of Central Missouri
Similar Profiles
Juliette ValleyJuliette Valley
Full-Time Server at TopgolfFull-Time Server at Topgolf
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf
Emily MirandaEmily Miranda
Bartender at TopGolfBartender at TopGolf
ANDREW GALEANDREW GALE
SENIOR MANAGER OF SALES at TopgolfSENIOR MANAGER OF SALES at Topgolf
Marra MorrisMarra Morris
Personal Shopper at WalmartPersonal Shopper at Walmart