Truett Langton
Colorado Springs,CO
Summary
Proven leader and quick learner, I excelled at Snarfs Sandwiches by enhancing team productivity and customer satisfaction through effective multitasking and strong teamwork. Skilled in cash handling and issue resolution, I significantly contributed to a cohesive workplace culture, ensuring safety and efficiency. My approach consistently fostered positive customer experiences and operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Snarfs Sandwiches
11.2022 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Kitchen Line Worker
Great Wolf Lodge
03.2024 - 05.2024
- prepared food for guests in many ways by either frying, grilling, or mixing them.
- prep cold food like salad, letus greens and tomatoes to be used on the line.
- work in a timely fashion and prepare one order in under 5 minutes.
- fry appropriate amout of food needed as well as any food the other sections might need.
- grill meat and chicken to code and prepare them with burgers.
- prepare gluten free food with specific instruction to avoid contamination.
- call out orders to kitchen staff and make sure frount of house workers had the food they needed.
- work on side jobs including cleaning walls and floor, vents, fryers, grill, coolers.
- clean and change out the filter on the fryer, while also cleaning the container.
- cleaning the grease traps from the grill including making sure entire grill was nice and shiny for the next day.
- clean my section and anything else needed at the end of the night, making sure the morning crew is good to open the next day.
- restock food, both cold and warm.
- make sure lights, printer, stove, fryers are all off at the end of the day.
Food Runner/Dishwasher
Fuzzys Tacos
07.2024 - Current
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Bussed tables including running drink glasses to the bar and dishes back to the dish area.
- whipping off tables and seats from crumbs and water left by past customers.
- Help bar staff wash and put away margarita glasses.
- Wash dishes including pots and pans from the kitchen, occasionally anything the bar would bring back to be washed.
- sweap floors and wipe tables.
- make sure customers are happy and well taken care of, listening whenever they had an issue or complaint.
- occasionally help with prep work, using materials to bag things, cut things, and coat things.
Education
Diploma -
Rampart Highschool
Colorado Springs, CO05.2024
Skills
Quick Learner
Teamwork and Collaboration
Strong Work Ethic
Time Management
Strong teamwork
Customer Service
Effective Multitasking
Sense of urgency
Cash Handling
Restaurant Etiquette
Cleaning and sanitizing
Safe Food Handling
Hospitality service expertise
Anticipating Customer Needs
Server Support
Meal delivery
Food safety knowledge
Memory retention
Heavy Lifting
Food Preparation
Food presentation
Order Verification
Kitchen Communication
Kitchen Support
Issue Resolution
Valid Driver's License
Timeline
Food Runner/Dishwasher
Fuzzys Tacos
07.2024 - Current
Kitchen Line Worker
Great Wolf Lodge
03.2024 - 05.2024
Shift Leader
Snarfs Sandwiches
11.2022 - 03.2024
Diploma -
Rampart Highschool