Brett Richardson
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Parlour Pizza + Pints
Lexington, KY
09.2025 - Current
- Directed daily operations, ensuring efficiency in service delivery and overall customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality and operational knowledge.
Bar Manager
Parlour Pizza + Pints
Lexington, KY
10.2024 - 09.2025
- Assistant General Manager in charge of the entire Bar area and all ordering and pricing.
- Trained and mentored staff on beverage preparation and service techniques.
General Manager
MOD Pizza
Lexington, KY
12.2023 - 10.2024
- Managed inventory control systems, optimizing stock levels to reduce waste and improve cost management.
- Analyzed sales data, identifying trends to inform menu adjustments and promotional strategies.
Associate Manager
Smashing Tomato
Lexington, KY
09.2023 - 12.2023
- Led team to optimize inventory management processes, enhancing accuracy and reducing discrepancies.
- Developed training programs for staff, improving workflow efficiency and employee retention.
General Manager
Azzip Pizza
Bowling Green, KY
04.2022 - 09.2023
- Lead team in achieving sales, and guest satisfaction goals.
Store Operations Manager
Insomnia Cookies
Bowling Green, KY
11.2021 - 04.2022
- Lead the store in achieving all sales, labor and food cost goals. Hired team and opened the store.
Training Manager
Azzip Pizza
Bowling Green, KY
05.2021 - 11.2021
- Evaluated training effectiveness through assessments, providing feedback for continuous improvement.
- Collaborated with management to identify training needs and develop targeted educational content.
Training Manager
Azzip Pizza
Indianapolis, IN
03.2020 - 05.2021
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Led onboarding sessions for new hires, ensuring comprehensive understanding of operational procedures and company culture.
Manager
Steak N Shake
Indianapolis, IN
03.2016 - 03.2020
ATV Director
Boy Scouts of America
Bloomington, IN
05.2019 - 07.2019
- I was the director for the ATV program at Ransburg Scout Reservation in the Hoosier National Forest off of Lake Monroe
Server
Steak N Shake
Indianapolis, IN
06.2015 - 03.2016
Education
High school diploma - Mechanical Engineering
Purdue University
West Lafayette, INSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Out of the box thinking to solve complex challenges
- Great with handling stress
- Great decision making while under stress
- Training and development
- Staff training and development
Accomplishments
Eagle Scout- 2014
Experienced in opening new stores and building a future for success
Certification
- Food Handler Certification
- ServSafe
- Lifeguarding/First Aid/CPR/AED
Awards
Eagle Scout, October 2014
Languages
English
Native or Bilingual
German
Limited Working
Spanish
Elementary
Timeline
General Manager
Parlour Pizza + Pints
09.2025 - Current
Bar Manager
Parlour Pizza + Pints
10.2024 - 09.2025
General Manager
MOD Pizza
12.2023 - 10.2024
Associate Manager
Smashing Tomato
09.2023 - 12.2023
General Manager
Azzip Pizza
04.2022 - 09.2023
Store Operations Manager
Insomnia Cookies
11.2021 - 04.2022
Training Manager
Azzip Pizza
05.2021 - 11.2021
Training Manager
Azzip Pizza
03.2020 - 05.2021
ATV Director
Boy Scouts of America
05.2019 - 07.2019
Manager
Steak N Shake
03.2016 - 03.2020
Server
Steak N Shake
06.2015 - 03.2016
High school diploma - Mechanical Engineering
Purdue University