Brett Simino
Phoenician Resort
Phoenix,AZ
33
Years of experience
Dynamic banquet server with a proven track record at Scottsdale Hilton, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through proactive engagement and efficient service. Skilled in food handling and adept at adapting to changing event needs, ensuring seamless experiences in high-pressure environments.
Work History
Banquet Server
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
Banquet Server
- Provided exceptional customer service during banquets, ensuring guest satisfaction and comfort.
- Set up and dismantled banquet spaces efficiently, adhering to venue standards.
- Assisted in food and beverage service, maintaining quality and presentation at all times.
- Collaborated with team members to streamline service processes, enhancing event execution.
- Adapted quickly to changing event needs, demonstrating flexibility in high-pressure situations.
- Maintained cleanliness and organization of service areas, contributing to overall operational efficiency.
- Supported lead servers in coordinating event timelines and guest interactions effectively.
- Engaged with guests proactively to address inquiries and enhance their dining experience.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to guest inquiries and requests promptly and courteously.
Banquet Server
- Delivered exceptional customer service during high-volume banquet events.
- Set up and arranged banquet facilities according to event specifications.
- Assisted in serving food and beverages efficiently to guests.
- Maintained cleanliness and organization of dining areas throughout events.
- Supported team members by training new servers on operational procedures.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
- Spanish
High School Diploma
Skills
Strong teamwork
Time management
Customer service
Food service
Customer service focus
Food handling
Service prioritization
Menu memorization
Additional Information
Objective
I am a highly personable professional with strong work ethic and passionate about making a difference. Always going above and beyond to ensure guests/customers are completely satisfied. Working at multiple resorts, , The Firesky resort,Scottsdale Princess,Scottsdale Hilton,Valley ho and The Phoenician.
Timeline
Banquet Server
Scottsdale Hilton
2022 - CurrentRead More
Banquet Server
Phoenician Resort
2018 - CurrentRead More
Banquet Server
Scottsdale Princess
2006 - 06.2018Read More
Maricopa Community Colleges, Phoenix College
from Spanish
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Waterford High School
High School Diploma
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