Brett Simmons
Apopka,FL
Summary
Accomplished General Manager recognized for exceptional customer relationship management and team development skills. Proven ability to accelerate business growth while ensuring high standards of service delivery and client satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager
GSE Audio Visual Inc
12.2019 - 07.2026
- Directed operational strategies to enhance service delivery and client satisfaction.
- Managed cross-functional teams to streamline project workflows and optimize resource allocation.
- Implemented performance metrics and KPIs to monitor team effectiveness and operational efficiency.
- Fostered a culture of continuous improvement through training programs and process optimization initiatives.
- Cultivated strategic relationships with vendors to optimize procurement practices and decrease costs.
- Led regular performance reviews, providing constructive feedback to enhance employee growth and development.
- Nurtured strong connections with clients, vendors, and partners to guarantee sustained success and loyalty.
- Accelerated year-over-year business growth while directing operations strategic vision and long-range planning.
Operations Manager
GSE Audio Visual
01.2010 - 12.2019
- Streamlined operations by implementing process improvements across multiple departments.
- Managed inventory systems to optimize resource allocation and minimize waste.
- Led cross-functional teams to enhance project delivery timelines and operational efficiency.
- Developed training programs to elevate team performance and ensure compliance with industry standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Technician
APCO Audio Visual
05.2007 - 06.2010
- Supervised installation and maintenance of audio-visual equipment for diverse events.
- Trained and mentored junior technicians, enhancing team skill sets and performance.
- Developed and implemented streamlined processes to improve operational efficiency.
- Collaborated with project managers to ensure timely delivery and setup of AV solutions.
- Led pre-event planning sessions, aligning resources with client requirements and expectations.
- Troubleshot complex technical issues in real-time, ensuring minimal disruption during events.
Education
Bachelor of Science - Applied Ecomonics & Busness Administration
Florida State University
Tallahassee, FLSkills
- Leadership and team building
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Staff training/development
- Verbal and written communication
- New business development
- Vendor negotiations
Certification
OSHA Certification
Microsoft Certified Professional (MCP)
Timeline
General Manager
GSE Audio Visual Inc
12.2019 - 07.2026
Operations Manager
GSE Audio Visual
01.2010 - 12.2019
Lead Technician
APCO Audio Visual
05.2007 - 06.2010
Bachelor of Science - Applied Ecomonics & Busness Administration
Florida State University