BRETT SKEENS
Clement Automotive Group
Wentzville,United States
1
Certification
11
years of professional experience
Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Work History
Assistant Service Manager
6 Months- Assisted in managing service department operations to enhance workflow efficiency.
- Coordinated scheduling for technicians to optimize service delivery and customer satisfaction.
- Developed training materials for new staff, focusing on best practices and service protocols.
- Facilitated the creation of new fleet management companies to enhance operational efficiency through structured procedures.
- Designed and implemented remote vehicle services to enhance customer convenience and satisfaction.
Service Advisor
4 Years 2 Months- Facilitated creation of precise repair orders by coordinating with customers and technicians in the drive, ensuring accurate documentation of concerns.
- Streamlined repair assignments for 15 technicians, enhancing efficiency by 20% and matching tasks to expertise.
- Deliver precise, detailed vehicle repair quotes to an average of 15 clients daily, enhancing customer trust.
- Evaluated warranty coverage for 150+ clients, ensuring comprehensive support through extended and manufacturer warranties.
- Facilitated communication between customers and technicians to ensure timely and clear updates on repair status, enhancing customer satisfaction and trust.
Service Manager
10 Months- Optimized service operations, enhancing compliance with company protocols and improving efficiency by 20% through effective communication.
- Directed service department budgets, achieving a 15% cost reduction while enhancing profitability through strategic management.
- Managed daily operations of the service department, resulting in a 20% increase in customer satisfaction ratings and streamlined vehicle workflows.
- Coordinated comprehensive training programs for service staff, equipping them with the skills to effectively diagnose and resolve customer issues, which led to substantial increases in service efficiency and positive client reviews.
- Resolved 95% of customer complaints within 24 hours, boosting satisfaction ratings by 20%.
- Directed and mentored a team of ASE certified technicians, enhancing efficiency by 20% and promoting a culture of continuous improvement.
Police Officer
5 Months- Secured 750 square miles of Air Force property, achieving 100% accountability of assets monitored.
- Implemented robust security measures for Air Force equipment on a 750-acre property, decreasing security incidents.
- Managed wildlife conservation efforts on Air Force property, ensuring a sustainable, safe habitat for local wildlife.
- Executed thorough investigations leading to the apprehension of 5 crime suspects, enhancing community safety.
- Successfully enforced civil and federal laws, enhancing compliance and security on federal property.
Public Safety Officer
1 Year 1 Month- Contracted through the Federal Protective Service to ensure the safety of personnel and the integrity of the buildings.
- Trained in access control and egress points to prevent unauthorized personnel and vehicles from entering secured locations.
- Trained through the Department of Homeland Security to perform anti-terrorist duties to deter, detect or deny unauthorized access.
- Write detailed reports on incidents involving federal buildings and compounds.
- Patrol federal compounds under regulation of the Federal Protective Service to apprehend and or report and suspicious activity.
- Certified in the National Weapons Detection Training Program (DTP) to utilize both hand held metal detectors, x-ray machines as well as walk through metal detectors to prevent unauthorized items and or weapons inside of federal buildings and compounds.
Asset Protection
2 Years 8 Months- Provided security to Best Buy assets as well as customers.
- Monitored CCTV to ensure the integrity of the store was kept.
- Worked with local law enforcement to both open and close cases.
- Appeared in court on behalf of Best Buy in cases of fraud/shoplifting.
- Aided as the yearly inventory count manager.
- Assisted in inventory control.
Peace Officer
3 Months- Patrol and respond to emergency calls, to include fire and medical, within the city of Mexico Missouri.
- Assist in community service events to create a better relationship with law enforcement.
- Enforce traffic laws laws, issue citations and investigate accidents.
- Interview, gather evidence and collaborate with detectives on criminal investigations.
Deputy Sheriff
10 Months- Patrol and respond to emergency calls, to include fire and medical, within Audrain County.
- Provided support in the corrections facility on a routine basis.
Education
Bachelor's - Exercise Science, Nutrition
High school or equivalent
Skills
Active Listening
Communication
Compassion and Empathy
Critical Thinking
Attention to Detail
Microsoft Office
Fitness Training
Highly Motivated and Goal Oriented
Staff training and development
Customer service focus
Service planning
Schedule coordination
Certification
- Airman Leadership School, United States Air Force - 2014
- Service Advisor, Service Manager, Service Leadership, NADA - 2024-2025
Timeline
Assistant Service Manager
Clement Automotive Group
01.2026 - CurrentRead More
Service Manager
Step One Automotive Group
01.2024 - 11.2024Read More
Service Advisor
Step One Automotive Group
08.2021 - 10.2025Read More
Police Officer
Department of Defense, Air Force
03.2021 - 08.2021Read More
Public Safety Officer
VT-SGI
01.2020 - 02.2021Read More
Asset Protection
Best Buy
06.2017 - 02.2020Read More
Peace Officer
Mexico Public Safety
01.2016 - 04.2016Read More
Deputy Sheriff
Audrain County Sheriffs Office
03.2015 - 01.2016Read More
Montgomery county RII High School
High school or equivalent
Read More
Lindenwood University
Bachelor's from Exercise Science, Nutrition
Read More