Taylor Campbell
Houston,TX
Summary
Highly motivated ASM with 4 years of customer service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
HEB Grocery Store
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Acted with integrity, honesty and knowledge to promote company's core values.
- Supervised and evaluated 50+ associates to help improve skills, achieve daily objectives, and attain advancement.
- Coached partners in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Cashier
HEB Grocery Store
02.2019 - 08.2020
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Developed and executed strategies to improve operational efficiency.
Education
Bachelor of Arts - Political Science And Government
Houston Baptist University
Houston, TX05.2024
High School Diploma -
Yes Prep Northbrook HS
Houston, TX05.2020
Skills
- Business Planning
- Microsoft Access
- Team Leadership
- Sales Expertise
- Active Listening
- Time Management
- Organization
- Communication
Timeline
Assistant Service Manager
HEB Grocery Store
08.2020 - Current
Cashier
HEB Grocery Store
02.2019 - 08.2020
Bachelor of Arts - Political Science And Government
Houston Baptist University
High School Diploma -
Yes Prep Northbrook HS
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