Summary
Overview
Work History
Education
Skills
References
Websites
Work Availability
Quote
Timeline
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Josh Carney

Josh Carney

Nashville,TN

Summary

Dedicated and results-driven professional with extensive customer service and leadership experience. Seeking a customer service role to leverage my expertise in customer relationship management, sales, and brand development, while delivering exceptional service and driving business growth. Goal-driven Service Manager offering over 12 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

15
15
years of professional experience

Work History

Assistant Service Manager

Clark Crain Automotive
St. Francisville, LA
02.2018 - Current
  • Managed Service Office operations, including procedures, payroll, and clerical functions
  • Implemented office policies and standard operating procedures, optimizing department efficiency
  • Led a team of office staff, fostering employee engagement through development and coaching
  • Oversaw department budget, ensuring operational efficiencies and accurate variance reporting
  • Assisted with hiring, training, scheduling, and overall team productivity.

Hunting for the Cure
Augusta, GA
11.2015 - Current
  • Supported initiatives to raise awareness and funds for cancer research.

Founder

Son of the South
Baton Rouge, LA
07.2013 - Current
  • Spearheaded the growth of annual sponsorships and speaking engagements by 50% over six consecutive years
  • Developed and executed innovative sales and marketing strategies, leading to a consistent 12-15% year-over-year increase in brand recognition and a 15% increase in sponsorships
  • Created impactful marketing campaigns across multiple channels (social media, print, TV, Podcasts, trade events), significantly enhancing brand awareness
  • Managed and coordinated photography and videography shoots for national brand campaigns, ensuring high-quality content production
  • Evaluated leads, assessed needs, and negotiated pricing and contractual agreements, resulting in successful partnerships
  • Cultivated and nurtured strong business relationships with prominent manufacturers in the Outdoor industry, contributing to robust customer retention.

Trinity Outdoors Disabled Adventures
Lafayette, LA
08.2008 - Current
  • Contributed to organizing and facilitating outdoor activities for disabled individuals.

BDC Representative

Clark Crain Automotive
St. Francisville, LA
11.2017 - 01.2018
  • Effectively communicated with customers, addressing inquiries and qualifying leads
  • Coordinated test drives and vehicle deliveries for closed deals, ensuring exceptional customer experience
  • Managed internet sales leads and maintained the company website and customer database.

Education

Marketing and Business Management

Baton Rouge Community College (BRCC)
01.2013

Skills

  • Customer Relationship Management
  • Effective Communication
  • Problem Solving
  • Sales and New Customer Acquisitions
  • Brand Development
  • Project Management
  • Event Management
  • Product Education
  • Account Management
  • Team Leadership
  • Schedule Coordination
  • Service Planning
  • Database Administration
  • Revenue Generation
  • Business Development
  • Strategic Business Planning
  • Coaching and Mentorship
  • Reliable and Responsible
  • Critical Thinking
  • Employee Relations
  • Relationship Building
  • Project Planning
  • Staff Supervision
  • Customer Service
  • New Employee Hiring
  • Upselling
  • Task Delegation
  • Maintenance Planning
  • Trustworthy and Honest
  • Multiple Priorities Management
  • Leadership Development
  • Rapport Building
  • Employee Supervision
  • Staff Motivation
  • Crew Leadership

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Service Manager

Clark Crain Automotive
02.2018 - Current

BDC Representative

Clark Crain Automotive
11.2017 - 01.2018

Hunting for the Cure
11.2015 - Current

Founder

Son of the South
07.2013 - Current

Trinity Outdoors Disabled Adventures
08.2008 - Current

Marketing and Business Management

Baton Rouge Community College (BRCC)

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Josh Carney