Adrian Sanchez
Arlington
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
31
31
years of professional experience
Work History
Assistant Service Manager
Avondale Dealerships
Arlington
01.2010 - Current
- Assisted service manager with daily operations and workflow coordination.
- Monitored service team performance and ensured adherence to dealership standards.
- Communicated with customers to address service inquiries and schedule appointments.
- Provided training and support to new service staff on dealership procedures.
Service Manager
Grand Prairie Ford
Grand Prairie
12.2004 - 10.2009
- Managed service department operations to ensure customer satisfaction.
- Supervised and trained service technicians on best practices.
- Coordinated service schedules to optimize workflow and efficiency.
- Resolved customer complaints and concerns effectively and promptly.
- Implemented service policies to enhance team performance and accountability.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Coordinated with the warranty department to process claims and provide customer support.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Service Advisor
Buz Post Motors
Grand Prairie
06.1997 - 10.2004
- Advised customers on service options and vehicle maintenance needs.
- Coordinated service appointments while managing customer expectations effectively.
- Communicated repair status updates to customers throughout service process.
- Resolved customer complaints and inquiries with empathy and professionalism.
- Documented service details accurately in the dealership's management system.
- Educated customers on vehicle care and preventative maintenance practices.
- Promptly responded to customer inquiries via phone, email or in person.
Service Technician
Buz Post Motors
Dallas
04.1995 - 06.1997
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Repaired and replaced faulty components to ensure optimal vehicle performance.
PDI Technician
Midpark Jeep, Eagle, and Lamborghini
Dallas
12.1994 - 04.1995
- Conducted pre-delivery inspections on high-end vehicles for quality assurance.
- Collaborated with service team to address customer concerns and vehicle issues.
- Utilized diagnostic tools to assess vehicle performance before delivery.
Education
Some College (No Degree) - Aerospace Engineering
The University of Texas At Arlington
Arlington, TXSkills
- Workflow coordination
- Service team performance
- Customer inquiries
- Staff training
- Customer relationship management
- Process improvement
- Problem solving
- Effective communication
- Conflict resolution
- Strong leadership
- Customer service focus
- Multitasking and organization
- Process optimization
- Workflow management
- Time management
- Goal oriented
- Operational efficiency
- Team collaboration and leadership
Timeline
Assistant Service Manager
Avondale Dealerships
01.2010 - Current
Service Manager
Grand Prairie Ford
12.2004 - 10.2009
Service Advisor
Buz Post Motors
06.1997 - 10.2004
Service Technician
Buz Post Motors
04.1995 - 06.1997
PDI Technician
Midpark Jeep, Eagle, and Lamborghini
12.1994 - 04.1995
Some College (No Degree) - Aerospace Engineering
The University of Texas At Arlington