SARAH RAMDHAN
Hollis,NY
Summary
Organized administrative and service support professional with hands-on experience in high-volume scheduling, calendar management, records handling, and customer communication. Supports daily operations through Microsoft Office, electronic records, vendor coordination, and workflow support that keep service and clinical teams organized and efficient.
Overview
12
12
years of professional experience
Work History
Assistant Service Manager
Champion Foreign Cars
12.2024 - Current
- Orchestrated daily service department operations, including repair-order scheduling, work assignments, and workflow management in a high-volume automotive environment.
- Dispatched repair orders to technicians based on skill level, certifications, workload, and shop priorities, monitored cycle time and capacity to maintain service efficiency.
- Acted as primary customer liaison, providing status updates and resolving service concerns to enhance customer satisfaction and minimize delays.
Administrative Support Assistant
Northwell Health - Physical Medicine & Rehabilitation Center
11.2022 - 12.2024
- Coordinated appointment scheduling, calendar maintenance, meeting logistics, data entry, and daily administrative workflows to ensure seamless operations.
- Maintained confidential patient records and executed administrative tasks using Windows, Microsoft Office, and electronic health record systems to support clinical functions.
- Addressed patient inquiries and facilitated communication with clinical staff and external stakeholders, ensuring professionalism and discretion.
Administrative Assistant
Hassett Ford
06.2019 - 10.2022
- Processed cash and payment transactions, maintained accurate records, and addressed customer inquiries with sound judgment and problem-solving skills to ensure satisfaction.
- Greeted customers in person and via telephone, clarified dealership services, and coordinated service appointment scheduling to enhance customer experience.
- Supported sales team by providing accurate information on vehicle models, features, and promotions to assist in closing sales.
Manager
Mo-Home Improvement LLC
01.2015 - 05.2019
- Oversaw home improvement projects from planning to completion, managing budgets, schedules, client communication, and contractor coordination to ensure successful project delivery.
- Coordinated contractors, subcontractors, vendors, and project resources to ensure timely delivery within budget constraints.
- Partnered with HR and finance on payroll processes and company operations; scheduled crews and equipment for routine and emergency assignments to maintain operational efficiency.
Education
BACHELORS - Accounting
Southern New Hampshire University
Manchester, NH08-2028
Advanced Regents Diploma -
High School for Law Enforcement and Public Safety
Queens03-2016
Skills
- Workflow management
- Project Coordination
- Administrative Support
- Calendar management
- Microsoft Office
- Microsoft Excel
- Customer Service
- Client relations
- Vendor Coordination
- Office Operations
- Executive Assistant
- Travel planning
- Records Management
Timeline
Assistant Service Manager
Champion Foreign Cars
12.2024 - Current
Administrative Support Assistant
Northwell Health - Physical Medicine & Rehabilitation Center
11.2022 - 12.2024
Administrative Assistant
Hassett Ford
06.2019 - 10.2022
Manager
Mo-Home Improvement LLC
01.2015 - 05.2019
BACHELORS - Accounting
Southern New Hampshire University
Advanced Regents Diploma -
High School for Law Enforcement and Public Safety