Brett Stump
Albuquerque
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
22
22
years of professional experience
Work History
Assoiate
Stoneface Brewing
Albuquerque
10.2024 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Helped customers locate items within the store using the inventory system.
- Ensured compliance with company safety regulations at all times while on the job.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Developed and maintained relationships with clients and vendors.
- Operated equipment such as scanners and scales correctly during checkout process.
- Built relationships with customers by providing friendly customer service.
- Collaborated with other departments to ensure successful product launches.
- Processed payments using point-of-sale systems.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Manager
El Bruno’s restaurant
Albuquerque
02.2011 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Manager
Reds steakhouse and lounge
Española
07.2003 - 04.2010
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Good News Christian Schools
Albuquerque, NM05-1992
Skills
- Customer service
- Inventory management
- Point-of-sale operation
- Cash register operation
Timeline
Assoiate
Stoneface Brewing
10.2024 - Current
Manager
El Bruno’s restaurant
02.2011 - 09.2024
Manager
Reds steakhouse and lounge
07.2003 - 04.2010
High School Diploma -
Good News Christian Schools