Brett Underwood
Laurel ,MS
Summary
Dynamic and reliable professional with a proven track record at Kroger, enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in merchandising techniques and maintaining cleanliness standards, I consistently implemented improvements that boosted workflow efficiency and fostered a welcoming shopping environment. Committed to delivering exceptional service and building customer loyalty.
Overview
2026
2026
years of professional experience
Work History
In Store Clerk
Dominos
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Identified opportunities for improving workflow efficiency within the store; implemented changes resulting in faster service and an improved overall shopping experience.
- Resolved customer complaints diplomatically, retaining loyalty while adhering to company policies.
- Supported store merchandising efforts by creating visually appealing product displays that attracted shopper attention.
- Assisted customers in locating products, leading to increased sales and positive feedback.
- Maintained cleanliness and organization of store shelves and displays for an inviting shopping environment.
Greeting Card Stocker
American Greetings
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Assistant Produce Lead
Kroger
Flowood, MS
10.2015 - 04.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Facilitated onboarding process for new hires, accelerating their integration into team.
Delivery Driver
Papa John’s
Brandon, MS
05.2021 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Highschool Diploma -
Hartfield Academy
Flowood, MS05.2015
Skills
- Flexible scheduling
- Cleanliness standards
- Cash handling proficiency
- Stock replenishment
- Store maintenance
- Merchandising techniques
- Promotional support
- Visual displays
- Loss prevention strategies
- Upselling products
- Teamwork
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
References
DeAnn Rose
Phone number: 601-422-8250
Ricky Albritton
Phone number: 601-918-7396
Timeline
Delivery Driver
Papa John’s
05.2021 - 03.2023
Assistant Produce Lead
Kroger
10.2015 - 04.2025
In Store Clerk
Dominos
Greeting Card Stocker
American Greetings
Highschool Diploma -
Hartfield Academy