Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brett Wilkin

Mesa,AZ

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Uhaul Moving And Storage
Mesa, AZ
09.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Performed between,13 to 20 move ins per month.
  • Helped train new employees both on the computer part of the job, storage part, returns and also on the forklift to help them get certified.
  • I am certified in all 3: forklift, 123 punch, and propane.

Delivery Driver

Amazon
Mesa, AZ
04.2022 - 09.2023
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Handled merchandise in accordance with product handling standards.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • I also was lead training driver so I was in charge of training new drivers on route.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Received daily delivery instructions and route assignments from dispatch.

Education

High School Diploma -

Westwood High School
Mesa, AZ
05-2016

Skills

  • Strong teamwork
  • Adaptability and flexibility
  • Store maintenance
  • Courteous demeanor
  • Payment processing
  • Team collaboration
  • Complaint handling
  • Multi-task management
  • Customer relations
  • Product promotion
  • Adaptive team player
  • Credit card payment processing
  • In-store support
  • Opening and closing accounts
  • Warehousing functions
  • Refunds processing

Certification

123-punch certified through U-haul University, Propane certified through U-haul University, and forklift certified through U-Haul University.

References

References available upon request.

Timeline

Customer Service Representative

Uhaul Moving And Storage
09.2023 - Current

Delivery Driver

Amazon
04.2022 - 09.2023

High School Diploma -

Westwood High School

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Brett Wilkin